Current jobs related to Service Desk Operations Specialist - Cincinnati, Ohio - Encore Technologies

  • Service Desk Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a skilled Service Desk Support Specialist to join our team at Encore Technologies. As a Service Desk Support Specialist, you will be responsible for providing front-line support to our customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network,...

  • Service Desk Operations Manager

    1 week ago

    Cincinnati, Ohio, United States Digital Mobile Innovations LLC Full time

    About the OpportunityDMI is seeking a Service Desk Manager to oversee the daily operations of a team within the Service Desk. This role focuses on ensuring efficient handling of inbound contacts and tickets, providing excellent customer service, and meeting Service Level Agreements (SLAs).The Manager will support the Senior Manager in implementing...

  • IT Service Desk Technician

    4 weeks ago

    Cincinnati, Ohio, United States Ohio Southern Bankruptcy Court Full time

    Job Details for Help Desk SpecialistCourt Name/Organization: Ohio Southern Bankruptcy CourtOverview of the Position:The U.S. Bankruptcy Court for the Southern District of Ohio is seeking a skilled Help Desk Specialist to join our team. This position works in a collaborative environment to provide technical support to end users throughout the district,...

  • Help Desk Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Ohio Southern Bankruptcy Court Full time

    Job Title: Help Desk SpecialistJob Summary:The Ohio Southern Bankruptcy Court is seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will provide technical support to end users throughout the district, consisting of Cincinnati, Columbus, and Dayton.Key Responsibilities:Provide help desk support to end users,...

  • Help Desk Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Cincinnati Assn for the Blind and Visually Impaired Full time

    Job Title: Help Desk SpecialistJob Summary: We are seeking a skilled Help Desk Specialist to join our team at the Cincinnati Assn for the Blind and Visually Impaired. The successful candidate will provide technical support and assistance to our staff and clients, ensuring seamless operations and exceptional customer service.Key Responsibilities: Provide...

  • Help Desk Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Ohio Southern Bankruptcy Court Full time

    About the PositionThe Ohio Southern Bankruptcy Court is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to end users throughout the district, consisting of Cincinnati, Columbus, and Dayton.Key ResponsibilitiesProvide help desk support to end users, including...

  • Help Desk Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Commonwealth Financial Network Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Commonwealth Financial Network. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and advisors, ensuring that they have the necessary tools and resources to perform their jobs...

  • Service Desk Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing front-line support to our customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing front-line support to our customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Help Desk Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Ohio Southern Bankruptcy Court Full time

    Job Details for Help Desk SpecialistCourt Name/Organization: Ohio Southern Bankruptcy CourtOverview of the Position:The U.S. Bankruptcy Court for the Southern District of Ohio is seeking a Help Desk Specialist to provide technical support to end users throughout the district. This position works in a team environment to install and configure computer...

  • Help Desk Specialist

    1 month ago

    Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Commonwealth Financial Network LLC. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and advisors, ensuring that they have the necessary tools and resources to perform their jobs...

  • Help Desk Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Commonwealth Financial Network Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Commonwealth Financial Network. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and advisors, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key...

  • Service Desk Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Service Desk AnalystJoin Encore Technologies as a Service Desk Analyst and be part of a dynamic team that provides exceptional customer support.Key Responsibilities:Provide top-notch customer service to our clients by adhering to standard processes and procedures.Document all customer interactions in various IT service management tools.Troubleshoot and...

  • Help Desk Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Commonwealth Financial Network Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Commonwealth Financial Network. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and advisors, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key...

  • Service Desk Support Specialist

    1 month ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing front-line support to our customers, resolving technical issues, and ensuring a positive customer experience.Key ResponsibilitiesProvide technical support to customers via phone, email, and...

  • Service Desk Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job Title: Service Desk AnalystJoin Encore Technologies as a Service Desk Analyst and be part of a dynamic team that provides exceptional customer support.Job SummaryWe are seeking a highly skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line support to customers, resolving...

  • Help Desk Specialist

    1 month ago

    Cincinnati, Ohio, United States Commonwealth Financial Network Full time

    About the RoleWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Commonwealth Financial Network. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesProvide...

  • Help Desk Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Commonwealth Financial Network Full time

    About the RoleWe are seeking a highly skilled Help Desk Specialist to join our team at Commonwealth Financial Network. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our employees and advisors, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesProvide first-level technical...

  • Service Desk Analyst

    1 week ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing front-line support to our customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Front Desk Supervisor

    1 month ago

    Cincinnati, Ohio, United States The Westin Cincinnati Full time

    Job Title: Front Desk SupervisorAt The Westin Cincinnati, we're seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Supervise and train front...

Service Desk Operations Specialist

2 months ago

Cincinnati, Ohio, United States Encore Technologies Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Service: Provide best-in-class customer experience to our clients, responding to their inquiries and resolving technical issues in a timely and professional manner.
  • Technical Support: Troubleshoot, diagnose, and resolve technical issues associated with hardware, software, network, access, and general compute using knowledge bases and support tools.
  • Documentation: Document all customer contacts into various IT Service Management (ITSM) tools, ensuring accurate and up-to-date records.
  • Problem Management: Collaborate with service desk coworkers to identify and resolve recurring issues, implementing process improvements to enhance customer satisfaction.
  • Knowledge Management: Develop and maintain knowledge bases and documentation to support technical support efforts, ensuring that information is accurate and up-to-date.
  • Communication: Effectively communicate with clients, colleagues, and management, providing clear and concise information to ensure seamless support.
Requirements
  • Education: Associate's degree in Information Technology or 2 years of equivalent experience in a technology-related field.
  • Experience: Prior experience in a customer service role, with a strong background in technical support and problem-solving.
  • Skills: Strong verbal and written communication skills, with the ability to work effectively in a fast-paced environment.
  • Technical Skills: Proficient in Microsoft operating systems, messaging systems, and Microsoft Office applications.
Work Environment

This is a full-time position, working in a general office environment with standard office equipment. The ideal candidate will be able to work effectively in a team environment, with a strong focus on customer satisfaction and technical support.