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Network Operations Director

2 months ago

Cincinnati, Ohio, United States InsideHigherEd Full time
Job Overview

As the Director of Network Operations, you will be responsible for overseeing the 24x7 availability, performance, and security of the University's network and voice services. This includes analyzing the network and recommending changes or upgrades to ensure compliance with best practices and promote continuous improvement for operations, budget management, and capacity planning.

Key Responsibilities
  • Oversee the planning, execution, and day-to-day operations for the University's network operations and support teams, including LAN, WAN, WLAN, DNS/DHCP, VPN, AWS/Azure, Voice, Pinnacle, and structured cabling.
  • Collaborate with the Office of Information Security to ensure the security and compliance of the university's network by implementing policies, tools, monitoring, and best practices to prevent and monitor unauthorized access, misuse, or denial of service to a computer or other network-accessible resources.
  • Provide technical guidance to senior management regarding new technologies based on the organization's current and future needs, oversee implementation and adoption of services, and define and lead troubleshooting processes during and outside of normal business hours.
  • Work closely with other teams to facilitate collaboration to implement and improve our services, support, and process improvement across the University.
  • Design, develop, implement, and coordinate systems, policies, and procedures, and oversee the department budget and assist senior management and the business office in the annual budget planning and departmental budget analysis.
  • Oversee multiple moderate to complex projects, develop moderate to highly complex project plans, coordinate resources and timetables, communicate changes and progress, complete projects on time and on budget, and manage project team activities.
  • Serve as an expert resource to others, serve on committees and project teams, and interface and manage the relationship with vendors and service providers to ensure compliance with applicable laws, regulations, and SLAs.
  • May provide direct and/or indirect supervision to exempt and non-exempt staff, including hiring, firing, performance evaluations, disciplinary action, approving time off, and related duties based on departmental need.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
  • Valid driver's license with an acceptable record.
  • Seven (7) years of advanced level experience working with networking hardware and software, including network design and implementation, with five (5) years of supervision and management experience of a technical network management team of at least 15 technicians.
  • Demonstrated experience in managing and improving customer service and experience through a systemic and methodic approach utilizing ITSM tools and relative data.
  • Demonstrated knowledge of network service delivery, including availability, reliability, security, administration, and management, capacity planning, life-cycle management, roadmap, inventories, etc.
  • Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables.
  • Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit.
Preferred Qualifications
  • CCNA, CCNP, CCIE, or related industry certifications.
  • Expert level knowledge in systems/platforms/technologies currently used by the department.
  • Degree or training in business administration or management.
  • Experience in supporting or delivering technology services in Higher Education.
Work Environment

Office environment with no specific unusual physical or environmental demands.

Benefits

UC offers a wide array of complementary and affordable benefit options, including competitive salary range dependent on the candidate's experience, comprehensive insurance plans, flexible spending accounts, an award-winning employee wellness program, and more.