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Manager - Communications for Resy and Global Dining - Restaurant & Colleague Communications
2 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media, colleague communications, corporate sustainability and ESG initiatives.
Based in New York City, the Manager of Communications for Resy and American Express Global Dining, Restaurant & Colleague Communications, will report to the Director of Communications for Resy and American Express Global Dining, within the CA&C U.S. Consumer Services team.
We are looking for a creative and detail-oriented communications expert with exceptional writing skills, strong media relations skills, an ability to craft and produce stories across mediums, and an established understanding of the dining industry. Responsibilities will include developing and driving communications programs that reach and resonate with Resy's restaurant customers and the broader hospitality industry. The role will also support internal communications that keep colleagues within the Amex Global Dining organization and across Amex informed of activities within the dining business. Candidates should excel at working with peers across teams and comfortable working with senior leaders and providing strategic counsel.
How will you make an impact in this role?
Work with the Director to develop a strategy that supports the Global Dining organization's restaurant-focused prioritiesBring creative ideas to the table and implement compelling thought leadership programs, industry initiatives, and media campaignsBring an external perspective to the role reflective of the dining and hospitality technology landscape, including competitive set and restaurant owner sentimentBuild and foster strong relationships with key stakeholders including colleagues, media and the restaurant industryProactively pitch stories to a wide range of press and field/respond to media requestsAct as a spokesperson on behalf of the company Write internal memos, messages, taking points, Q&As, press releases, social media postsProvide strategic counsel and support to leadershipCollaborate across multiple teams within CA&C (e.g., Amex merchant, Shop Small, corporate card, technology & innovations, social media) to tell the strongest possible story about how American Express and Resy back restaurantsOversee public relations agencies, manage PR budgetsMinimum QualificationsMinimum 7+ years of professional experience in public relationsStrong writing and editing skills, with ability to tell impactful stories across mediumsCreative thinker who pitches relevant ideas that resonate with press and restaurant audiencesSelf-motivated, agile team player who can bring an idea from concept to productionAbility to collaborate across many teams and a large organization, manage multiple priorities and deadlines, comfortable working in a fast-paced environmentAbility to work with and manage PR agencies effectivelyProficiency with Microsoft PowerPointPreferred Qualifications Experience working with dining and/or technology businessesPR agency experience Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions.
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