Manager - Communications for Resy and Global Dining - Restaurant & Colleague Communications

2 months ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media, colleague communications, corporate sustainability and ESG initiatives.

Based in New York City, the Manager of Communications for Resy and American Express Global Dining, Restaurant & Colleague Communications, will report to the Director of Communications for Resy and American Express Global Dining, within the CA&C U.S. Consumer Services team.

We are looking for a creative and detail-oriented communications expert with exceptional writing skills, strong media relations skills, an ability to craft and produce stories across mediums, and an established understanding of the dining industry. Responsibilities will include developing and driving communications programs that reach and resonate with Resy's restaurant customers and the broader hospitality industry. The role will also support internal communications that keep colleagues within the Amex Global Dining organization and across Amex informed of activities within the dining business. Candidates should excel at working with peers across teams and comfortable working with senior leaders and providing strategic counsel.

How will you make an impact in this role?

Work with the Director to develop a strategy that supports the Global Dining organization's restaurant-focused prioritiesBring creative ideas to the table and implement compelling thought leadership programs, industry initiatives, and media campaignsBring an external perspective to the role reflective of the dining and hospitality technology landscape, including competitive set and restaurant owner sentimentBuild and foster strong relationships with key stakeholders including colleagues, media and the restaurant industryProactively pitch stories to a wide range of press and field/respond to media requestsAct as a spokesperson on behalf of the company Write internal memos, messages, taking points, Q&As, press releases, social media postsProvide strategic counsel and support to leadershipCollaborate across multiple teams within CA&C (e.g., Amex merchant, Shop Small, corporate card, technology & innovations, social media) to tell the strongest possible story about how American Express and Resy back restaurantsOversee public relations agencies, manage PR budgetsMinimum QualificationsMinimum 7+ years of professional experience in public relationsStrong writing and editing skills, with ability to tell impactful stories across mediumsCreative thinker who pitches relevant ideas that resonate with press and restaurant audiencesSelf-motivated, agile team player who can bring an idea from concept to productionAbility to collaborate across many teams and a large organization, manage multiple priorities and deadlines, comfortable working in a fast-paced environmentAbility to work with and manage PR agencies effectivelyProficiency with Microsoft PowerPointPreferred Qualifications Experience working with dining and/or technology businessesPR agency experience Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions.

  • Manager - Communications for Resy and Global Dining - Brand & Consumer Communications

    2 months ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Resy Analyst-Product Services

    2 months ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Resy - Senior Associate Product Manager

    2 months ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Hospitality Support Specialist

    3 days ago

    New York, New York, United States AMEX Full time

    You Lead the Way. We’ve Got Your Back. At American Express, we believe that with the right support, individuals and businesses can achieve remarkable growth. By becoming part of Team Amex, you join a diverse and global community dedicated to uplifting our customers, communities, and each other. Here, you will have the opportunity to learn and develop...

  • Hospitality Support Specialist

    3 days ago

    New York, New York, United States AMEX Full time

    Empowering Your Journey with American Express. At American Express, we believe that with the right support, individuals and businesses can achieve remarkable growth. By becoming part of our diverse and global community, you will find an environment that fosters personal and professional development. We are dedicated to helping you carve a career path...

  • Backend Engineer

    1 month ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Restaurant Operations Manager

    3 days ago

    New York, New York, United States King Full time

    Position OverviewKing is seeking a dedicated and experienced Dining Room Manager to enhance our service quality and team dynamics.Key ResponsibilitiesLeadership: Inspire and guide a small, cohesive team to deliver exceptional service.Experience: Bring a minimum of 3 years of management experience in the restaurant or hotel industry, focusing on...

  • Restaurant Operations Manager

    3 days ago

    New York, New York, United States King Full time

    Position OverviewKing is seeking a dedicated and experienced Dining Room Manager to oversee our vibrant dining environment.Key ResponsibilitiesLeadership: Inspire and guide a cohesive team, fostering a culture of respect and collaboration.Service Standards: Uphold and enhance our exceptional service quality through effective training and...

  • Director - CEG Strategic Partner

    2 months ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Restaurant Floor Manager

    1 week ago

    New York, New York, United States King Full time

    Position OverviewKing is seeking a dedicated and experienced Dining Room Manager to enhance our service excellence and operational efficiency.Key ResponsibilitiesLeadership: Inspire and guide a small, cohesive team to achieve high standards of service.Experience: Bring a minimum of 3 years of management experience in a restaurant or hotel setting, focusing...

  • Restaurant Floor Manager

    1 week ago

    New York, New York, United States King Full time

    Position OverviewKing is seeking a dedicated full-time Dining Room Manager to enhance our exceptional service team.Key ResponsibilitiesLeadership: Inspire and guide a small, cohesive team to achieve high standards of service.Experience: A minimum of 3 years in operational management within the restaurant or hotel industry, focusing on front-of-house...

  • Restaurant Operations Manager

    1 week ago

    New York, New York, United States Golden Group Foods Full time

    Join a dynamic and innovative culinary venture led by a celebrated Chef-Owner, recognized nationally for excellence in the food industry. This unique establishment features two distinct dining experiences, catering to a diverse clientele in a vibrant setting.The venue will offer a ground floor bar concept focused on premium cocktails and creative bar fare,...

  • Executive Restaurant Manager

    3 days ago

    New York, New York, United States Golden Group Foods Full time

    Join a dynamic and innovative culinary establishment led by a renowned Korean American Chef-Owner, celebrated for excellence by prestigious organizations. This exciting dual-concept venue is designed to accommodate approximately 200 guests, offering a unique dining experience.The establishment features two distinct concepts across different levels, focusing...

  • Restaurant Operations Manager

    18 hours ago

    New York, New York, United States Jean Georges Group Full time

    **Job Summary**We are seeking a highly skilled Restaurant Operations Manager to join our team at Jean Georges Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.**Key Responsibilities:**Attend and contribute to...

  • Sales Manager

    9 hours ago

    New York, New York, United States Axis Communications Full time

    About the RoleWe are seeking a highly motivated and experienced Regional Sales Manager to join our team at Axis Communications. As a Regional Sales Manager, you will be responsible for promoting and selling our high-quality products to integrators, distributors, consultants, and end-users within the designated territory.Key ResponsibilitiesContinually...

  • Restaurant Operations Supervisor

    1 week ago

    New York, New York, United States King Full time

    Position OverviewKing is seeking a dedicated and experienced Dining Room Manager to enhance our service excellence and operational efficiency.Key ResponsibilitiesLeadership: Inspire and guide a small, cohesive team, fostering a culture of mutual respect and open communication.Service Standards: Uphold and elevate our high standards of service through...

  • Restaurant Floor Supervisor

    3 days ago

    New York, New York, United States King Full time

    Position OverviewKing is seeking a dedicated and experienced Dining Room Manager to oversee our dining operations.Key ResponsibilitiesLeadership: Inspire and guide a cohesive team, fostering a positive work environment.Service Standards: Uphold and enhance our high standards of service, ensuring guest satisfaction.Experience: Bring a minimum of 3 years of...

  • Manager-Assistant

    1 month ago

    New York, New York, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Technology Operations Manager

    1 week ago

    New York, New York, United States American Express Full time

    You Guide the Path. We Support Your Journey. With the right support, individuals and organizations can advance in remarkable ways. By joining American Express, you become part of a global and diverse network of professionals dedicated to supporting our clients, communities, and one another. Here, you will have the opportunity to learn and develop as we...

  • Global Health Communications Specialist

    7 hours ago

    New York, New York, United States Global Health Strategies Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented Junior Associate to join our team at Global Health Strategies. As a Junior Associate, you will play a key role in supporting the design and implementation of communications and advocacy strategies for a range of issues in global health.About the RoleThe Junior Associate will work closely...