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Technology Operations Manager
2 months ago
With the right support, individuals and organizations can advance in remarkable ways. By joining American Express, you become part of a global and diverse network of professionals dedicated to supporting our clients, communities, and one another. Here, you will have the opportunity to learn and develop as we assist you in crafting a career path that is distinct and significant to you, with benefits, programs, and flexibility that cater to your personal and professional needs.
At American Express, your contributions, leadership, and impact will be acknowledged—every team member has the chance to partake in the company's achievements. Together, we will succeed as a collective, striving to uphold our corporate values and our commitment to delivering the finest customer experience daily. We will achieve this with the highest level of integrity, in an environment where everyone is valued, heard, and feels a sense of belonging.
Join American Express and let’s navigate the future together.
As a member of our diverse technology team, you will have the opportunity to design, develop, and deploy software that integrates us into our customers' digital experiences. Here, you can collaborate with skilled engineers in an open, supportive, and inclusive atmosphere where your input is appreciated, and you have the autonomy to choose the technologies that best address complex challenges. American Express provides a variety of opportunities to engage with cutting-edge technologies and encourages you to contribute to the broader engineering community through open-source initiatives. Recognizing the importance of maintaining your skills, we allocate dedicated time for your professional growth. Discover your place in technology with #TeamAmex.
The U.S. Consumer Services and Digital Technology Team consolidates essential strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, all grounded in our data technology model that emphasizes data governance. This team employs an innovative approach with development responsibilities for customer-facing capabilities that enhance and broaden digital engagement, as well as core technical capabilities that span business lines and customer segments.
The Membership Services Technology organization, part of the USCDT team, delivers the technologies necessary to power the experiences enjoyed by our card members. We are responsible for designing, constructing, and integrating the appropriate technical, architectural, and business solutions for all online/web products across the enterprise for Membership Services products within American Express.
This role will be within Resy, a division under the Membership Services Technology organization. Resy is the American Express global dining platform, dedicated to empowering the world’s finest restaurants by leveraging technology to envision the future of hospitality. We serve 6,000 restaurants worldwide.
The Technology Operations Manager will report directly to the CTO of Resy Technology within Membership Services Technology and will oversee a wide array of activities, including strategic, analytical, and communication initiatives to ensure the team's objectives are achieved. They will be a vital member of the Leadership Team, collaborating closely with all team members. The ideal candidate will possess exceptional thought leadership, strategic insight, communication, and organizational skills, with a proven track record of excellence in both independent and high-performing team environments.
Key Responsibilities Include:
•Minimum Qualifications:
The candidate must be organized, culturally aware, and a proficient communicator capable of effectively multitasking and prioritizing as needs evolve. Additional qualifications include:
• A minimum of 5 years of relevant experience in Technology.
• Proven ability to navigate effectively within American Express, with a strong understanding of the company’s operations, processes, and business lines.
• Highly organized and self-driven.
• Demonstrated project management, organizational, and planning skills in a fast-paced, multitasking environment.
• Exceptional oral and written communication skills with a strong personal presence.
• Proficient in PowerPoint and Excel.
• Active listening, summarization skills, and lateral thinking to identify and respond to emerging opportunities.
• Experience in the organization of Technology (including TWTE).
• Prior experience in capacity planning and financial reporting.
• A university degree is preferred or a combination of education and experience.
• Demonstrated ability to remain composed under pressure and adapt to changing priorities.
• Capable of handling confidential information without exception.
Compensation:
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we will consider your location, experience, and other job-related factors.
We support our colleagues and their families with benefits and programs that promote their overall well-being. This includes prioritizing their physical, financial, and mental health throughout all life stages. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We support our colleagues with the resources they need to thrive, both professionally and personally. That’s why we have Amex Flex, our enterprise working model that offers greater flexibility to colleagues while ensuring we maintain the essential aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
