Inside Sales Manager

1 month ago

Miami, Florida, United States CMA CGM Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Responsible for:

  • All supervisory responsibilities for direct reports, including hiring, training, coaching / counseling, discipline, and general management of the team.
  • Staff coverage – coordinate with the regional pod counterparts on cross training to back fill and assist the team during absences, vacations, or periods of low staffing.
  • Overall knowledge of services of Import/Export/FTF and that all information is available to communicate on negotiations of rate(s) with line / trade management on behalf of the customer / field representative within departmental time guidelines.
  • Set up quotes and or prepare/coordinate contracts as required.
  • Resolve customer related issues and problems.
  • Coordinate direct marketing material distribution.
  • Pull/Analyze JOC stats to pre-qualify opportunities as required.
  • Identify through marketing reports and oversee follow up on cargo campaigns to secure additional volumes from this account base.
  • Run and consolidate reports – KPI, business plan, vessel profile, budget to actual and others as assigned.
  • Research target customers –
  • Rate/Contract negotiations –
  • Assist in the bid process by communicating required information for customer review.
  • Assist in the Boilerplate process by communicating required information for customer review.

Skills, Knowledge, and abilities:

  • Minimum of 5 years' experience in the international transportation industry, preferably in sales and or sales support.
  • Minimum 3 years' experience in supervisory or management position
  • Bachelor's degree required.
  • Has the business and technical skills for the job; understands how business works. Knowledgeable in policies, practices, trends, and technologies relevant to the job.
  • Able to establish priorities and makes decisions in timely manner. Can quickly separate the mission-critical from the nice-to-do and the trivial.
  • Mobilizes resources to get things done, foresees and plans around obstacles, uses time effectively and efficiently.
  • Does not hesitate to take on all issues, challenges, and people; confronts and works through conflict; not afraid to make negative decisions and take tough actions.
  • Able to assess what skills are required to fill a job; is a good judge of talent, can diagnose strengths, weaknesses and potential; matches the right person to the job.
  • Able to organize people and activities, good at figuring out process to get things done.
  • Tackles everything with a sense of urgency, a drive and energy with an eye to the bottom line; pushes self and others for results.
  • Ability to speak and write clearly and succinctly; effective in a variety of presentation settings adjusting to fit the audience and the message.
  • Ability to build rapport, relates well transversally and uses diplomacy and tact.
  • Ability to direct, lead, motivate and mentor team members.
  • Required knowledge of CMA CGM services / network and transportation.
  • All internal candidates must be familiar with LARA and basic CMA CGM systems and can learn CRM, Diva, GRM, Ratebase and other applications as needed to maintain the business.
  • Expected to work over 40 hours per week to complete essential projects.
  • Expected to work staggered hours in supporting sales reps in different time zones,
  • Always maintain professional demeanor and etiquette.
  • Possess a mindset that clearly recognizes, specifically in tone and approach, the importance and sensitivity of our customers.
  • Knowledge of commercial and financial jargon of international trade.
  • Entrepreneurially minded, can make accurate, effective decisions.
  • Proven computer literacy in Word, Excel, PowerPoint and Outlook (Access not required but preferred).
  • Consistently acts in line with a clear and visible set of values and beliefs; Exemplifies corporate core values; Direct and truthful, able to keep confidences.
  • Ability to identify departmental monthly goals, set targets and motivate for success.
  • Sound judgment and analytical skills with demonstrated ability to analyze complex problems and develop alternative solutions.
  • Proven manager, with the ability to encourage and motivate a team.
  • Result oriented, self-motivated leader who can work in a team environment, as well as make independent decisions.
  • Demonstrated competency in coaching for business results, leading and managing change, relationship building and problem solving.
  • Ability to work with HO project managers on new or updated internal application (regression testing)
  • Ability to train to sale teams, CRM, GRM, Piers or other application when required.

Come along on CMA CGM's adventure

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