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Account Manager, SC/GA

2 months ago

Atlanta, Georgia, United States Uber Full time

About the Role

Uber Eats is looking for a sharp, scrappy, and highly motivated individual to join the Account Management Team in Atlanta. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. The name of the game is more than maintenance- it's growth

This position is critical to driving sustainable growth for merchants, retaining the highest value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

This position will be based in Atlanta, but will manage key partners in our markets in Athens, Macon, Augusta, Columbus, and Myrtle Beach. Travel will be required to these territories (around 20-25% travel expectation).

What You'll Do

Manage and grow a book of business that consists of the highest value local restaurant brands in South Carolina and Georgia

Educate the merchants on the value of in-app marketing, ads, and other product offerings

Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues

Maintain merchant retention and facilitate brand expansion

Develop a strong Uber-first mindset to achieve both personal KPIs and business goals

Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant pain points

Act as an ambassador of Uber Eats' mission, brand, and product

Basic qualifications

At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and/or annual goals (quota)

Outstanding work ethic, attention to detail and curiosity

Ability to clearly frame a value proposition and build a business case by asking the right questions

Persistence and influence to overcome objections and gain commitment from clients

Effective internal and external communication

Proficiency in Salesforce and Google Sheets/Excel

This position is hybrid and requires 50% of time in office

Must be available to travel to restaurant partners at given times during the month

Be willing to get creative, have fun, and hold yourself accountable

Preferred qualifications

Experience dealing with integration/POS related issues

Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan

Proficiency in Salesforce and Google Sheets/Excel

Experience in the restaurant industry is certainly a plus

For Atlanta, GA-based roles: The base salary range for this role is USD$70,500 per year - USD$78,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link []).

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form]).

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.