Managed Service Specialist

4 weeks ago

Boca Raton, Florida, United States teamworkonline Full time
Who We Are Logitix is the industry leader in the sports and live event ticketing space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution.

Logitix's team of executives includes seasoned primary and secondary market industry veterans that have extensive experience in crafting business plans. These business plans have successfully assisted our partners in achieving incremental revenue while protecting the team brand all while strengthening the core of their business – the season ticket member.

Logitix is ideal for an applicant looking to be part of an energetic and flexible workplace that emphasizes teamwork and personal growth. The Logitix team is looking to add to our roster of industry thought leaders while continuing to provide our partner teams and content rightsholders with best-in-class service and results.
Position Summary
As a Managed Service Specialist, you will be responsible for developing and maintaining relationships with our existing clients on the reseller side of the business. You will be the direct point of contact with our customers to problem solve issues in a timely manner, address concerns and capture feedback on products and services to help drive continuous improvement. The Specialist is also responsible for managing a client's day-to-day needs and helping to maximize profit while negotiating renewal contracts and upsell our customer based off available products and services. This position requires excellent communication, and organization skills, time management, and strong attention to detail. This role reports directly to the Manager, Partnerships. Responsibilities include but are not limited to:
  • Oversee client's day to day management
    • Import New Inventory Requests
    • Ensure inventory is mapped and showing on marketplaces to be sold
    • Address inventory and pricing questions
  • Ensure Customer Satisfaction through proactive client outreach
    • Understand the client's needs and business model and work cross functionally with the product and support team to resolve customer issues in a timely manner
    • Effectively communicate changes and updates within the industry that may affect their account
    • Ensure all client records are up to date in CRM
  • Increase revenue through upselling and client renewal
    • Identify opportunities to upsell customers on different product or services that meet their needs
    • Identify "At Risk" accounts and work with management to address possible attrition.
    • Prepare and negotiate customer renewal contracts
Skills and Qualifications
  • Vast knowledge of the ticketing industry both primary and secondary
  • Knowledge of industry best practices and emerging trends in B2B
  • Excellent communication and interpersonal abilities.
  • Must have outstanding work ethic and strong attention to detail
  • Proficient in a CRM System
  • Must be able to take initiative and be proactive
  • Excellent problem-solving capacity
  • Proficiency in Microsoft Office: Outlook, Excel, Power Point, Word is required
  • Must be able to prioritize workload to manage time and tasks
  • Must be able to work collaboratively – be a team player

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