Information Technology Specialist
2 weeks ago
Are you ready to make an impact? Come Collaborate with Us and Deliver Excellence
Position Type: Full-Time, In Office
Why choose Insite Managed Solutions? We offer a comprehensive benefits package including 401k, PTO, and health benefits (vision, dental, short/long term disability, and more) eligibility within 1 month of your start date. We believe in creating a vibrant workplace culture that includes fun activities such as snacks, community volunteering, potlucks, theme days, games, clubs, and Hawaiian Fridays.
About Us: Insite Managed Solutions is dedicated to enhancing, optimizing, and innovating the human processes and systems necessary for delivering enriching experiences.
Role Overview: As the IT Specialist, you will manage all activities within the IT department concerning the receipt, storage, deployment, and collection of devices, equipment, supplies, and other items maintained by the department. Your responsibilities will include ensuring accurate inventory records, maintaining proper stock levels, and deploying the correct items to the appropriate team members. You will also be responsible for setting up new user systems and providing support to both new and existing users for general inquiries. This role involves warranty processing, conducting regular inventory audits, troubleshooting system issues, and forecasting inventory requirements. When faced with uncertainties, you will leverage various resources to achieve expert-level knowledge.
Key Responsibilities:
- Respond promptly and professionally to requests and inquiries.
- Resolve system issues (primarily Microsoft and Windows) for users both in person and remotely.
- Communicate effectively with all levels of internal stakeholders.
- Manage relationships with software vendors and IT partners.
- Forecast equipment needs for a rapidly growing organization.
- Exhibit a sense of urgency while maintaining a solution-oriented approach.
- Demonstrate outstanding organizational skills and the ability to meet tight deadlines.
- Availability to work Monday through Friday from 9 am - 6 pm EST with rotating paid on-call time.
- Proficiency in Microsoft Office products.
- Associate degree in computer science or a minimum of three years of related experience and/or training.
- CompTIA A+ Certification.
- Experience with Ubiquiti networking.
- Ability to sit or stand for extended periods.
- Experience administering Microsoft 365 tenant, including Azure AD and Intune/Endpoint.
- Strong written and verbal communication skills.
- Experience supporting MAC OS/iOS.
- Ability to lift up to 30lbs.
- Experience working with remote employees.
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