Service Excellence Specialist

1 week ago

Boca Raton, Florida, United States Material Bank Full time

Customer Service Specialist

at Material Bank

--

Material Bank stands as the premier material marketplace for the Architecture and Design sector, offering an unparalleled method to initiate and oversee design projects. We connect design professionals with a multitude of leading manufacturers, enhancing brand discovery, representative engagement, and material sampling. Our organization is experiencing significant transformation and rapid growth.

As part of our expansion, we are seeking dedicated Customer Service Specialists who are enthusiastic, skilled, and committed to delivering exceptional service to our clients.

Key Responsibilities:

  • Exceed customer expectations by providing timely and high-quality responses across various communication channels (chat, email, text).
  • Assess customer requirements and assist them in utilizing specific features effectively.
  • Investigate and resolve issues by identifying suitable solutions, proactively following up to ensure resolution.
  • Document and report product issues by testing different scenarios or simulating user experiences.
  • Establish and maintain trust-based relationships through transparent and engaging communication.
  • Adhere to established communication protocols, guidelines, and policies.

Qualifications:

  • A minimum of 2 years of experience in customer service.
  • Exceptional communication abilities (written, verbal, and listening) demonstrated through assessments.
  • Capability to manage multiple tasks efficiently in a dynamic environment.
  • Proficient in computer usage for data entry and quick navigation through systems to assist customers.
  • Adaptability to evolving business needs.
  • Willingness to accommodate flexible work schedules as necessary.
  • High school diploma or equivalent.

About Material Bank:

Material Bank is revolutionizing the way the architecture and design industry discovers and samples materials. By streamlining the process, we facilitate business interactions between architects, designers, and our brand partners.

Our extensive material database and innovative distribution system enable members to order samples until midnight (ET) for next-day delivery at no cost across the U.S.

Join us and explore your career potential at Material Bank.

--

*Material Bank is an equal opportunity employer. We celebrate diversity and encourage all applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or any other status protected by applicable law.*

  • Automotive Service Guest Specialist

    1 week ago

    Boca Raton, Florida, United States Tire Choice Auto Service Centers Full time

    Exciting Role at Tire Choice Auto Service CentersWe are looking for a Customer Engagement Specialist to enhance our team at Tire Choice Auto Service Centers. This position is vital for delivering exceptional service to our customers while promoting automotive repair services and tire sales. As a Customer Engagement Specialist, your primary responsibilities...

  • Automotive Guest Service Representative

    2 weeks ago

    Boca Raton, Florida, United States Tire Choice Auto Service Centers Full time

    Exciting Role at Tire Choice Auto Service CentersWe are looking for a dedicated Guest Sales Specialist to enhance our team at Tire Choice Auto Service Centers. This position is vital for delivering exceptional service to our customers while promoting automotive repair services and tire sales. As a Guest Sales Specialist, your primary duties will include...

  • Managed Service Specialist

    1 month ago

    Boca Raton, Florida, United States teamworkonline Full time

    Who We Are Logitix is the industry leader in the sports and live event ticketing space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution.Logitix's team of executives includes seasoned primary and...

  • Automotive Guest Service Representative

    1 week ago

    Boca Raton, Florida, United States Tire Choice Auto Service Centers Full time

    Exciting Role at Tire Choice Auto Service CentersWe are looking for a dedicated Guest Sales Specialist to enhance our customer experience at Tire Choice Auto Service Centers. This position is vital for delivering exceptional service to our clients while promoting our automotive repair services and tire offerings. As a Guest Sales Specialist, your primary...

  • Insurance Sales and Service Specialist

    1 week ago

    Boca Raton, Florida, United States American Advocate Services Full time

    American Advocate Services is seeking a detail-oriented Insurance / Customer Service Specialist to join our team. The ideal candidate will possess a strong background in sales, customer service, and benefits administration. The Insurance Specialist will be responsible for assisting clients with insurance sales, providing exceptional service, and offering...

  • HVAC Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States Direct Cooling Llc Full time

    Position OverviewWe are in search of a qualified and proficient HVAC Service Specialist to enhance our operations at Direct Cooling Llc.Key ResponsibilitiesAs an HVAC Service Specialist, your primary duties will include:Installing, maintaining, and repairing heating and cooling systems in both residential and commercial environments.Building and nurturing...

  • Automotive Paint Specialist

    2 weeks ago

    Boca Raton, Florida, United States European Auto Service Centre, INC Full time

    Position Overview:European Auto Service Centre, INC is seeking an experienced Automotive Paint Specialist to join our high-end auto body shop. This role requires a skilled technician who is dedicated to delivering exceptional quality in vehicle painting and refinishing.Key Responsibilities:Perform high-quality painting and color tinting on various...

  • Client Support Specialist for Tax Services

    2 weeks ago

    Boca Raton, Florida, United States My Tax Agency LLC Full time

    Job OverviewWe are seeking a dedicated Client Support Specialist to assist our Tax Professionals in providing exceptional service to our clients. This role involves engaging with clients regarding Tax Preparation, IRS inquiries, data entry, and more.Compensation:$600 - $1000 per weekEmployment Type:Full-timePositions Available:2Qualifications:US work...

  • Experienced Insurance Service Specialist

    3 days ago

    Boca Raton, Florida, United States McHugh Agency Full time

    Job SummaryWe are seeking an experienced Insurance Service Specialist to provide exceptional customer service and support to our valued clients at the McHugh Agency.Key ResponsibilitiesProvide top-notch customer service and support to clientsAnswer client inquiries and provide insurance information and guidanceProcess policy changes and update client...

  • Bartender for Service Excellence

    2 weeks ago

    Boca Raton, Florida, United States Hillstone Restaurant Group Full time

    Company OverviewPosition OverviewHillstone Restaurant Group is on the lookout for outstanding individuals to enhance our service team. We are in search of enthusiastic, motivated, and friendly candidates who excel in a vibrant, collaborative dining atmosphere. We have openings for Service Bartender roles. No prior experience is necessary; comprehensive...

  • Office Coordinator and Reception Specialist

    2 weeks ago

    Boca Raton, Florida, United States Trusted Home Care Service Full time

    Job OverviewWe are looking for an Office Coordinator and Reception Specialist to support our operations. This role involves performing essential clerical and administrative tasks to enhance the efficiency of our organization.Key Responsibilities:Prepare written communications and organize formal documentation for consultationsManage and coordinate...

  • Bartender for Service Excellence

    2 weeks ago

    Boca Raton, Florida, United States Hillstone Restaurant Group Full time

    Company OverviewPosition OverviewHillstone Restaurant Group is on the lookout for outstanding individuals to enhance our service team. We are in search of approachable, enthusiastic, and driven candidates who can excel in a lively, collaborative dining atmosphere. We have openings for Service Bartender roles. No prior experience is necessary; comprehensive...

  • Laundry Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States Schulte Companies Full time

    Schulte Companies - As a Laundry Service Specialist, your responsibilities will include:Collecting soiled linens from the housekeeping department.Sorting linens by category and applying pre-treatment for stains.Ensuring that all linens are thoroughly washed and dried according to standards.Folding and organizing clean linens onto designated carts.Carrying...

  • Service Excellence Representative

    2 weeks ago

    Boca Raton, Florida, United States Qepcorporate Full time

    Customer Service RepresentativeBusiness Unit: QEP Worldwide HeadquartersLocation: Boca Raton, FLQ.E.P. is a prominent global supplier of high-quality, innovative, and value-oriented flooring and installation solutions. We manufacture, market, and sell an extensive range of hardwood, porcelain, SPC, vinyl, carpet tile, and laminate flooring, along with...

  • Bicycle Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States Trek Bicycle Stores | Florida Full time

    Position OverviewRole SummaryTrek Bicycle Stores Core ValuesAt Trek Bicycle Stores, we are driven by two essential principles:1. Our 'underdog' mentality inspires our ambition and enthusiasm to excel.2. Commitment to ongoing enhancement (Kaizen), both within our organization and in our customer interactions.These principles guide us in our mission to...

  • Sales and Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States LVMH Full time

    Position Overview:As a Sales and Service Specialist, you will play a vital role in delivering an outstanding shopping experience for our clientele. Your responsibilities will encompass a variety of sales and service initiatives, including managing events, coordinating classes, and overseeing loyalty programs.Key Responsibilities:Enhancing Customer...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States RAYUS Radiology Full time

    Join RAYUS Radiology as a Healthcare Customer Service Specialist RAYUS Radiology is dedicated to transforming the field of radiology, making it an essential component in diagnosis and treatment. We are currently seeking a Healthcare Customer Service Specialist to enhance our team. This role is pivotal in delivering exceptional patient-focused services,...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States RAYUS Radiology Full time

    RAYUS Radiology is seeking a dedicated Healthcare Customer Service Specialist to enhance our team. We are committed to transforming the radiology experience, making it an essential step in diagnosis and treatment. Join us in our mission to provide exceptional service. As a Healthcare Customer Service Specialist, you will play a vital role in delivering...

  • Proctoring Specialist

    5 days ago

    Boca Raton, Florida, United States of Best Full time

    Job Summary:We are seeking a highly organized and detail-oriented Proctoring Specialist to join our team at Lynn University. The successful candidate will be responsible for ensuring the smooth operation of our Testing Center, providing excellent customer service to students, and maintaining the integrity of our testing environment.Key...

  • Cleaning Specialist

    3 days ago

    Boca Raton, Florida, United States Total Cleaning Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cleaning Specialist to join our team at Total Cleaning. As a key member of our facilities maintenance team, you will be responsible for ensuring the highest level of cleanliness and sanitation in our clients' facilities.Key ResponsibilitiesConduct thorough cleaning and disinfection of floors,...