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Healthcare Customer Service Specialist

2 months ago

Boca Raton, Florida, United States RAYUS Radiology Full time

RAYUS Radiology is seeking a dedicated Healthcare Customer Service Specialist to enhance our team. We are committed to transforming the radiology experience, making it an essential step in diagnosis and treatment. Join us in our mission to provide exceptional service.

As a Healthcare Customer Service Specialist, you will play a vital role in delivering patient-focused services that support the front office operations, medical records, and assist technicians with patient interactions. This position is designed for growth, with opportunities to advance from a PSR I level to a PSR II level based on performance and mastery of responsibilities.

Key Responsibilities:

Front Desk Operations

  • Act as the first point of contact for patients and visitors, ensuring a positive and memorable service experience.
  • Efficiently register patients upon arrival, confirming demographic details and collecting necessary payments.
  • Communicate any delays or wait times to patients, following up to ensure resolution of inquiries or complaints.
  • Handle patient inquiries professionally, directing them to the appropriate supervisor when necessary.
  • Verify and document patient identification and insurance information, ensuring accurate electronic records.
  • Provide necessary consent and compliance documents, explaining them thoroughly to patients as needed.
  • Utilize electronic health record (EHR) systems proficiently to manage patient information.
  • Review prescriptions and referrals for accuracy to ensure patients receive the correct examinations.
  • Coordinate with various departments to maintain patient satisfaction regarding scheduling and admissions.
  • Prepare patients for upcoming appointments by providing clear instructions and verifying necessary preparations.
  • Participate in emergency protocols as required, assisting colleagues when needed.
  • Manage incoming and outgoing communications effectively, maintaining office supplies as necessary.
  • Contact referring physician offices to verify or request essential patient information.
  • Organize and prioritize tasks to meet operational deadlines while ensuring smooth patient flow.
  • Maintain a professional and welcoming reception area, ensuring cleanliness and organization.
  • Uphold company policies and values, ensuring confidentiality of patient information in compliance with HIPAA regulations.
  • Additional duties may be assigned as necessary.

Medical Records Management

  • Ensure the accuracy and completeness of health records, entering data into systems correctly.
  • Serve as a liaison for patients regarding medical records, fostering positive service experiences.
  • Manage the retrieval and release of medical records in accordance with HIPAA and company policies.
  • Collaborate effectively with diverse team members and patients to promote inclusivity.
  • Facilitate communication between healthcare providers and offices promptly.
  • Utilize EHR systems efficiently to manage patient data.
  • Prioritize tasks to meet deadlines while ensuring effective patient flow.
  • Provide clear patient education regarding diagnostic procedures and instructions.
  • Maintain confidentiality of patient information in line with HIPAA regulations.
  • Ensure cleanliness and organization in reception and waiting areas.

Technical Support Responsibilities

  • Monitor scheduling for all modalities to ensure efficient operations.
  • Welcome and guide patients to changing areas, providing brief explanations of procedures.
  • Maintain cleanliness and organization in patient preparation areas.
  • Assist technologists in managing patient flow to optimize scheduling.
  • Ensure all patient areas are well-stocked and orderly.
  • Perform cleaning and stocking duties in preparation and restroom areas.
  • Collaborate with technologists and supervisors for additional support as needed.