Manager, Professional Services

1 month ago

New York, New York, United States tapwage Full time

E2open is the connected supply chain platform that enables the world's largest companies to transform the way they make, move, and sell goods and services.

We connect more than 400,000 partners as one multi-enterprise network.

Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably.

Our employees around the world are focused on delivering enduring value for our clients.

We are not currently accepting applications from residents of NY, CO, CA and WA for this role

MANAGER, PROFESSIONAL SERVICES

Position Overview


You will deliver enterprise solutions, initiate, build, and sustain relationships with clients and prospects, and develop and mentor team members.

The Manager, Professional Services establishes credibility both internally and externally, deliver value, and play a signification leadership role in the next stage of the company's growth.

Responsibilities

  • Define success factors and identifies critical team goals and objectives
  • Responsible for team's achievement of revenue realization, expense, and margin targets
  • Drive the teamwork necessary to resolve customer concerns in a timely and professional manner
  • Manage Customer Delivery Environments to success on scope, schedule, budget
  • Accurate and timely status reporting for team, every week
  • Ensure utilization in place or team members w/ focus on manager billability, based on variable targets
  • Support operational reviews monthly and periodic update meetings for the staff to maintain clear lines of communication
  • Support successful e2open Partner interaction within programs
  • Interacts with Product Management, Database Operations, and Customer Support organizations to support issue resolution
  • Help improve processes across implementation services, product and support to achieve higher levels of quality and efficiency
  • Supports team activity on Weekends to help resolve issues with customer delivery processes
  • Ensures proper documentation is built and maintained in relation to customer delivery processes
  • Ensures team deliveries meet established Customer SLA
  • Mentor and help with skill development of the team
  • Ensures retention plans and employee backfill plans are in place
Qualifications and Experiences

  • Degree in business administration and / or computer science or relevant disciplines
  • Minimum of 3 years proven leadership experience working as a Project Manager, Consulting Manager, Engagement Manager, or similar management capacity in a professional services organization.
  • Managing teams of 5+ professionals
  • Strong knowledge of Retail Data and IT Industry.
  • Domain experience in enterprise software with the latest webbased architectures and SaaS / Cloud models
  • Industry domain experience is a plus
  • Problem solving, planning, timemanagement and organization skills to balance and prioritize work
  • Strong interpersonal skills with the ability to mentor coach and train company team members.
  • Comfortable and proficient at communicating to senior staff
  • Excellent communication, client relationship and analytical skills.
  • Additional language skills beyond English is a plus
  • Well organized and consistently meets commitments.
  • Flexible and promotes a teamwork environment.
  • Ability to adapt to new software / systems.
  • Ability to work with minimal supervision, and as part of a large team.

PHYSICAL REQUIREMENTS:

  • General office environment and responsibilities requiring:
  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
  • Placing and receiving phone calls\
  • Travel not expected as part of this role.
E2open is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.

  • Speech Therapist

    2 days ago

    New York, New York, United States ADAPT MEDICAL PROFESSIONAL SERVICES Full time

    Job SummaryAdapt Medical Professional Services is seeking a highly skilled Speech and Language Pathologist to join our team. As a Speech Therapist, you will play a vital role in evaluating and treating patients to facilitate rehabilitation and independence in daily living skills.Key ResponsibilitiesConduct comprehensive assessments to evaluate speech and...

  • Manager, Professional Services

    4 weeks ago

    New York, New York, United States Blackline Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • Construction Management Specialist

    1 week ago

    New York, New York, United States ISI Professional Services Full time

    Job OverviewWhy Choose ISI Professional Services?At ISI Professional Services, we provide our team members with the chance to make a significant impact in a rapidly expanding small business. Based in Virginia, ISI is a national consulting firm dedicated to delivering a comprehensive suite of services to our federal and commercial clients. Our diverse...

  • Fire Protection Engineering Manager

    5 days ago

    New York, New York, United States ISI Professional Services Full time

    Job OverviewWhy Choose ISI Professional Services?ISI Professional Services is a distinguished consulting firm based in Virginia, dedicated to delivering a wide array of services to both federal and commercial clients. Our firm is recognized for its commitment to excellence, leveraging extensive experience and diverse capabilities to provide tailored...

  • Construction Management Specialist

    1 week ago

    New York, New York, United States ISI Professional Services Full time

    Position Overview:ISI Professional Services is seeking a proficient Construction Management Specialist with a solid background in the construction industry to provide Owner's Representative management services for a Federal client in the healthcare domain. The Construction Administrator (CA) will offer extensive construction management support across various...

  • Fire Safety Engineering Manager

    5 days ago

    New York, New York, United States ISI Professional Services Full time

    Job OverviewWhy Choose ISI Professional Services?ISI Professional Services is a rapidly expanding consulting firm based in Virginia, dedicated to providing a wide array of services to both federal and commercial clients. Our firm combines diverse capabilities, extensive experience, and specialized knowledge to achieve client-centered outcomes. As a...

  • Fire Safety Engineering Manager

    1 week ago

    New York, New York, United States ISI Professional Services Full time

    Job OverviewWhy Choose ISI Professional Services?ISI Professional Services is a Virginia-based consulting firm dedicated to delivering exceptional results for our federal and commercial clients. Our team members have the opportunity to make a significant impact in a rapidly growing small business. As a Service-Disabled Veteran-Owned Small Business, we pride...

  • Fire Protection Engineering Construction Manager

    1 week ago

    New York, New York, United States ISI Professional Services Full time

    Become a Key Player as a Fire Protection Engineering Construction ManagerAbout ISI Professional Services:ISI Professional Services is a dynamic consulting firm based in Virginia, recognized for its rapid growth and extensive experience spanning over three decades. We pride ourselves on delivering a diverse array of services to both federal and commercial...

  • Tax Senior Manager

    7 days ago

    New York, New York, United States RSM Full time

    About RSMRSM is a leading provider of professional services to the middle market globally. Our purpose is to empower our clients and people to realize their full potential in a world of change.Job SummaryWe are seeking a Tax Senior Manager to join our team in a key role focused on growth and development. This position will provide an opportunity to advance...

  • Care Manager

    6 days ago

    New York, New York, United States Visiting Nurse Service of New York Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Manager to join our team at Visiting Nurse Service of New York. As a Care Manager, you will play a critical role in providing exceptional care and support to our clients, ensuring their needs are met and their quality of life is improved.Key ResponsibilitiesConduct thorough assessments to...

  • Tax Senior Manager

    17 hours ago

    New York, New York, United States RSM Full time

    About the RoleWe are seeking a highly skilled Tax Senior Manager to join our team at RSM. As a key member of our professional services team, you will play a critical role in driving growth and development through strategic collaboration.Key ResponsibilitiesCapabilities:Manage the publication of tax intellectual property from RSM to PS+ Collaborative portals...

  • Speech and Language Pathologist

    2 days ago

    New York, New York, United States ADAPT MEDICAL PROFESSIONAL SERVICES Full time

    Job SummaryAdapt Medical Professional Services is seeking a highly skilled Speech and Language Pathologist to join our team. As a Speech Therapist, you will play a vital role in evaluating and treating patients to facilitate rehabilitation and independence in daily living skills.Key ResponsibilitiesConduct comprehensive assessments to evaluate speech and...

  • Administrative Assistant

    1 month ago

    New York, New York, United States Aware Manager Full time

    Aware Manager Aware Manager New York, NY New York, NY Full-time Full-time Up to $50.51 an hour Up to $50.51 an hour 6 days ago 6 days ago 6 days ago Administrative Assistant We is a dynamic company seeking an organized Administrative Assistant to support daily office operations.Responsibilities:Answer and direct calls and emails.Schedule meetings and manage...

  • Case Manager

    16 hours ago

    New York, New York, United States CAMBA Full time

    Job SummaryCAMBA is seeking a highly motivated and compassionate Case Manager to join our team. As a Case Manager, you will play a critical role in providing comprehensive support services to individuals and families in need.Key ResponsibilitiesConduct thorough assessments of clients' needs and develop personalized service plans to address their goals and...

  • Physical Therapist

    5 days ago

    New York, New York, United States ADAPT MEDICAL PROFESSIONAL SERVICES Full time

    Job SummaryADAPT MEDICAL PROFESSIONAL SERVICES is seeking a skilled Physical Therapist to join our team. As a Physical Therapist, you will be responsible for providing evaluation, diagnosis, and therapeutic intervention to individuals with intellectual and developmental disabilities.Key ResponsibilitiesConduct comprehensive physical therapy evaluations to...

  • Licensed Psychotherapist

    1 week ago

    New York, New York, United States ADAPT MEDICAL PROFESSIONAL SERVICES Full time

    Position OverviewThe Licensed Psychotherapist (Dependent) will be responsible for delivering comprehensive clinical services to individuals and their families. This role is crucial in supporting the mental health needs of clients across various settings.Key Responsibilities:Provide direct psychotherapy services to clients, including individuals and...

  • Licensed Psychotherapist

    1 week ago

    New York, New York, United States ADAPT MEDICAL PROFESSIONAL SERVICES Full time

    Position OverviewThe Licensed Psychotherapist (Dependent) will engage in providing essential clinical services within the framework of IPSIDD Services. This role offers a flexible schedule and opportunities across all five boroughs of New York City.Key ResponsibilitiesDeliver direct psychotherapy to individuals, families, and groups under the guidance of the...

  • Dental Care Professional

    2 days ago

    New York, New York, United States Dentserv Dental Services Full time

    Job DescriptionDentserv Dental Services is seeking a skilled Field Representative to join our team of dedicated healthcare professionals. As a Field Representative, you will play a critical role in ensuring that our patients receive the highest-quality dental care in a range of institutional healthcare settings.Previous experience in healthcare, sales,...

  • Healthcare Support Professional

    2 days ago

    New York, New York, United States Maxim Healthcare Services Full time

    Job Summary:As a Certified Nursing Assistant at Maxim Healthcare Services, you will play a vital role in providing high-quality patient care and support. Your primary responsibilities will include:Assisting patients with daily activities: Bathing, dressing, and eating, ensuring their comfort and dignity are maintained.Monitoring vital signs and reporting...

  • Valuation Services Manager

    1 week ago

    New York, New York, United States Alvarez & Marsal Valuation Services, LLC Full time

    Position Overview:Alvarez & Marsal Valuation Services, LLC is a distinguished independent global consulting firm renowned for its expertise in turnaround management, restructuring, performance enhancement, and corporate advisory services.Our extensive valuation experience, combined with A& M's operational legacy, empowers private equity firms, hedge funds,...