Manager, Professional Services

4 weeks ago

New York, New York, United States Blackline Full time

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine
Make Your Mark:
We are seeking a Manager, Professional Services to lead a team in successfully implementing BlackLine solutions while achieving team goals. The ideal candidate will have strong communication and customer management skills to foster positive relationships with both employees and customers. This role requires a self-starter who excels in a fast-paced, dynamic environment. The Manager, Professional Services reports directly to the Director of Professional Services, with a reporting line up to the regional VP of Services, the head of Global Services, and the Chief Customer Officer (CCO).
You'll Get To:

  • Lead a high-performing team of consultants to achieve billable utilization and revenue targets, departmental goals, and project success, while ensuring adherence to internal processes.
  • Oversee multiple concurrent BlackLine implementation projects, seamlessly integrating solutions with customer systems and processes.
  • Serve as a hands-on manager, implementing a personal portfolio of projects and maintaining a billable utilization target.
  • Attract, develop, upskill and retain top talent, fostering a collaborative and productive team environment.
  • Serve as the primary point of contact for customers and partners, managing project timelines, escalations, and providing expert guidance on best practices.
  • Ensure successful project outcomes by offering strategic recommendations and support to both the team and other customer service departments.
  • Maintain strong customer relationships through proactive communication, follow-up, and timely responsiveness.
  • Continuously improve and streamline implementation processes by updating documentation and developing new processes and procedures.
  • Collaborate effectively with BlackLine teams across product, sales, and customer success to drive alignment and ensure a cohesive customer experience.

What You'll Bring:

  • Excellent communication skills, capable of working across all organizational levels.
  • Bachelor's degree in Business, Technology or related field.
  • Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook) and accounting software.
  • Demonstrated initiative and strong organizational, problem-solving, presentation, interpersonal, time management, and consultative skills.
  • Preferred: Software background, Accounting and Financial Services experience, and previous management or supervisory experience.
  • 2-3 years of consulting experience in software, technology, or audit/accounting.
  • Proven experience in customer-facing roles.

Thrive at BlackLine Because You Are Joining:

  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $130, USD $173,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

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