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Manager, Sales
4 months ago
- Assist and at times lead the day-to-day operations of ticket sells for ticketed sports through outbound, inbound and renewal sales, ensuring compliance with all policies and procedures
- Lead, motivate, develop and retain sales & service consultant(s)
- Sell ticketed sports including, but not limited to Men and Women's Basketball, Men's and Women's Soccer, Men's Volleyball and Baseball with a full menu of products
- Meet or exceed sales goals while providing superior customer service
- Manage and retain large account base of premium seating, season ticket members, and group sales clients
- The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
- Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
- Investigate and resolve ticket-related issues
- Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
- Collect ticket monies, tracks accounts payable/receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans
- Serve as department liaison with students, faculty, staff, alumni association, and the general public
- Assist development of marketing and promotional activities
- Evaluate sales/marketing/project-related materials and proposed actions, analyzes challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives
- Other job-related duties as assigned
- Minimum of 1-3 years of ticket operations experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, and/or team leader preferred
- Bachelor's Degree preferred but not required
- Experience and working knowledge of Paciolan, eQuery, and eVenue ticketing and reporting systems is strongly preferred
- Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred
- Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible
- Demonstrated problem-solving abilities
- Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
- Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
- Ability to work well with others and comfortable taking initiative
- Proven ability to provide exceptional customer service to internal and external customers
- Self-motivated and energetic
- Working knowledge of NCAA rules and regulations
- Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
- Availability to work outside typical office hours including nights and weekends as needed
- The work is sedentary in nature
- Walking, standing, bending and carrying of light office items is required
- The work is typically performed in an adequately lighted and climate-controlled office environment
- May require occasional travel. Less than 5%
