Testing and Authentication Coordinator

1 month ago

Fort Worth, Texas, United States Richemont Full time

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Testing & Authentication Coordinator

Watchfinder US | Fort Worth, TX

Role Overview

You will be responsible for the inspection & authentication of all watches arriving into the logistics Hub, using expert attention to detail you will inspect all new Watchfinder stock assessing watch condition, detailing any imperfections. You will also be involved in the authentication process working closely with other Watchfinder inspection staff to determine the authentication of all new product.

Working closely with manufacturers you will obtain quotations or work needed, managing the approval process, coordinating and dispatching watches in an efficient and timely manner.

Responsibilities

  • Conducting the inspection process of all new potential Watchfinder stock
  • Taking a set of pre-defined images of each watch for authentication.
  • Liaising with servicing inspection team in other platforms to ensure authenticity of new product.
  • Removing and refitting case backs using specialist equipment where the upmost care is taken during this operation
  • Adding detailed information to servicing reports on TS to record condition, mechanical function of watches. This includes using machinery to complete Timing & Water Resistance checks.
    • Exterior assessment of the watch, detailing any knocks, marks/dents etc.
    • Making recommendations on what if any external parts need to be replaced to restore condition of watch
  • Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful inventory. (Stock Audits & Daily Stock Counts)
  • Warranty inspection process – You will need to complete a diagnosis process to identify faults with warranty returns
  • Processing work upon notifications given by UK as to how watches are to be repaired and made ready for sale
  • Fitting and removal of straps and bracelet adjustments
  • Liaise with members of staff to keep them up to date with due dates, delays etc.
  • Identify and deal proactively with any delays or problems that may arise.
  • Be responsible for photographing the watches during the qc process

Qualifications

  • Excellent organizational skills, with a keen eye for detail and ability to relay technical information
  • Commercially astute, understand the principles of customer service
  • Methodical approach to work
  • Able to communicate effectively over the phone, via email and face-to-face
  • Vigilant, ability to identify problems before they arise. This should be dealt with in a quick and professional manner and not to delay customers on updates
  • Conscientious, someone who understands customer requirements and has worked in a customer focused role
  • Ability to multi-task and enjoy working within a busy environment
  • Able to follow processes and procedures
  • Native speaker in the local language, fluent in English and any other languages would be beneficial
  • Dexterity to be able to perform basic watch intervention such as case back removal as well as straps and link adjustments.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer: United States
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Salary will be negotiated based on relevant skills and experience.

At Richemont, We Craft the Future

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