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Client Service Specialist

2 months ago

Miami, Florida, United States MN Marine Group Full time
Job Overview

We are looking for a committed and meticulous Client Service Specialist to become a vital member of our energetic team. This position is essential to our dealership's success, as you will be responsible for assisting clients throughout the service process of maintaining or repairing their cherished boats. Your role will be instrumental in providing a smooth service experience while adhering to our established protocols and guidelines.

Key Responsibilities:

  • Act as the main point of contact for clients seeking service for their boats.
  • Deliver outstanding customer service by addressing questions, scheduling service appointments, and clarifying repair options and associated costs.
  • Adhere to dealership protocols to ensure effective service delivery.
  • Keep detailed and precise service records.
  • Collaborate with technicians to guarantee timely and high-quality service completion.
  • Oversee and manage service workflow to meet or exceed customer expectations.
  • Address customer concerns and resolve issues professionally.

Qualifications:

  • Excellent communication skills and a customer-oriented mindset.
  • Well-educated, capable of communicating in a manner that accurately represents the dealership.
  • Strong attention to detail and organizational skills.
  • Ability to excel in a fast-paced environment with a robust work ethic.
  • Previous experience in a Marine or Auto Dealership or independent shop setting is preferred, but not mandatory. We are willing to train the right candidate.

At MN Marine Group, we are more than just a business—we are a community of passionate professionals who share a love for boating and marine adventures. When you join our team, you become part of a family that values integrity, teamwork, and a customer-first approach. Here’s why you’ll appreciate working with us:

  • Career Advancement and Development: We believe in investing in our employees. Whether you are an experienced professional or new to the industry, we provide ongoing training and development opportunities to help you progress in your career.
  • Supportive Work Environment: Our team is recognized for its camaraderie and supportive atmosphere. We collaborate to achieve our goals, and our leadership team is always approachable and receptive to new ideas.
  • Exciting Industry: If you have a passion for boating and the marine sector, MN Marine Group is the ideal place to transform that passion into a career. You will be working with the latest in marine technology and assisting customers in maximizing their time on the water.
  • Customer-Centric Culture: We take pride in delivering exceptional customer service. As part of our team, you will play a crucial role in creating memorable experiences for our customers, ensuring they leave with satisfaction.
  • Competitive Compensation and Benefits: We offer a comprehensive benefits package, including competitive pay, health insurance, retirement plans, and employee discounts on marine products and services.

Join MN Marine Group and embark on a career that merges your skills with your passion. Together, we will navigate towards success.