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Outbound Sales Specialist for Client Engagement
2 months ago
An established firm specializing in insurance litigation is in search of a dedicated sales specialist to enhance our Client Engagement team. The ideal candidate should possess a minimum of 2 years experience in an OUTBOUND Call Center environment.
Position Summary:
The Client Engagement Representative will deliver an exceptional telephone experience to prospective clients. This role demands a unique blend of telephone proficiency and empathy. The successful applicant must have substantial SALES EXPERIENCE and be adept at making OUTBOUND calls to individuals who have expressed interest in our services, with the aim of informing them about our expertise in managing property damage claims and guiding them through the enrollment process.
Key Responsibilities:
- Conduct Outbound Calls to potential clients who have reached out to the firm.
- Respond to inbound calls and web inquiries from prospective clients.
- Guide potential clients through the enrollment process.
- Ensure accurate documentation of all potential new clients in our case management system.
- Provide Claim Specialists and Loss Consultants with necessary information for initial consultations.
- Complete all administrative tasks related to new leads.
Required Skills and Qualifications:
- Recognized as a skilled Outbound & Inbound sales professional with demonstrated sales success.
- Extensive CALL CENTER experience.
- Proficient in CMS/CRM systems.
- Exceptional communication and customer service skills when interacting with potential clients.
- Persuasive, goal-oriented, and able to convey confidence over the phone.
- Exhibits empathy towards clients, ensuring they feel comfortable while effectively managing the conversation.
- Consistently treats all calls with the same level of care and compassion.
- Able to meet and exceed monthly sales targets.
- Proficient in Microsoft Office and data entry.
- Excellent organizational skills with the ability to multitask, prioritize, and manage time efficiently.
- Typing speed of 60+ words per minute.
- Multilingual abilities are a plus.
Compensation and Benefits:
We offer a competitive hourly wage along with substantial incentives. Our firm provides a generous PTO package and covers medical insurance at 100% for the base plan.
Working Hours:
The minimum required working hours are from 9:00 am to 5:00 pm.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
