Case Management Specialist

2 months ago

Aliso Viejo, California, United States NeoGenomics Laboratories Full time

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture

NeoGenomics is looking for a Case Management Specialist based out of our lab in Aliso Viejo, CA who wants to continue to learn in order to allow our company to grow.

Shift time: Tuesday-Saturday, 10:00am-6:30pm

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

Case management specialists are tasked with managing laboratory worklists to ensure proper TAT is achieved and if not that communication regarding the delay (repeat, QNS, TNP or any other reason) is documented and relayed to the appropriate area to include both internal and external customers. Accountable for ensuring triage of worklist and "special" patient cases and following through to ensure proper / timely report out. They work with a variety of co-workers and must also be able to adapt to new technologies that are relevant to their work. Must provide excellent customer service to all internal and external customers.

Core Responsibilities:

  • Manage assigned lab department worklist to ensure timely TAT
  • Knowledge of all labs worklist to ensure proper coverage
  • Use all proper software / programs
  • Execute on proper escalation of delays or problems post triage of worklist
  • Communicate with excellent customer service
  • May maintain and manage key or special accounts
  • May assist in providing service to sales organization
  • May provide evening or weekend afterhours on-call coverage as needed
  • Other duties as assigned by the Director of Operations Excellence

Requirements:

  • High School Diploma or equivalent. Additional training in medical terminology and/or laboratory operations preferred
  • Two (2) or more years of experience in laboratory operations is preferred
  • Excellent typing and data entry skills
  • Proficient with MS Office programs and database management
  • Strong knowledge of lab processes and testing
  • Highly focused on service orientation
  • Ability to adapt to changing procedures, policies, and work environment
  • Ability to communicate effectively
  • Strong organizational skills, attention to detail, and follow up skills
  • Ability to work independently and as a team player
  • Must be willing to work in a fast paced, multi-tasking environment and maintain production and quality standards
  • Ability to handle stressful situations and demonstrate a potential for strong problem solving skills
  • Must be able to work in a biohazard environment and comply with safety policies and standards outlined in Safety Manual


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