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National Billing Client Service Consultant

2 months ago

Jacksonville, Florida, United States Allstate Insurance Company Full time

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The National Account Consultant performs critical and sometimes customer-facing billing tasks for national accounts and strategic partners, including audits, reconciliation resolution and maintenance of account metrics to proactively identify at risk customers. The account specialist also looks for opportunities for process improvements to better service our national accounts.

Key Responsibilities:

Leads administration call with new accounts assigned to ensure ongoing administration support aligns with customer needs

Reviews employer payment records to ensure accurate deductions are occurring against coverage elected, researches and resolves differences by working across internal and external teams

Determines and understands customer administration objectives and requirements, advises on support options, and obtains feedback on any additional opportunities for administration improvement

Maintains monthly reporting to identify any challenges or account lapse indicators

Partners with account management team to identify, communicate and escalate, if necessary, issues or areas of opportunity in a timely manner

Maintains timelines and reporting for all assigned accounts

Serves as liaison with various colleagues and subject matter experts to ensure administration information is understood and available

Education and Experience:

4 year Bachelors Degree (Preferred)

2 or more years of experience (Preferred)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills:

Advanced knowledge of Microsoft Excel, intermediate knowledge of Word is required, as well as strong computer skills

Excellent oral and written communication skills

Candidate must also have excellent research and analytical skills

Requires intermediate skills of a team player, ability to stand out in a team-oriented environment, provide feedback and also receive coaching and feedback

Insurance, accounting and account management or billing services background is a plus

Background in voluntary benefits a plus

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Compensation

Compensation offered for this role is $45, ,337.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.