Legal Operations Manager I

1 month ago

Charlotte, North Carolina, United States Intuit Credit Karma Full time

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 130 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* -- all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC


Credit Karma's Legal Operations Team is looking for a Legal Operations Manager I, to support the day-to-day operations of the Legal Team and increase operational efficiency through the use of data and data-driven tools. As Legal Operations Manager I, you will be able to identify areas to improve processes that enable the Legal Team to run smoothly and efficiently, and collaborate with cross-functional teams, external vendors, and internal stakeholders to address the needs of both the Legal Team and the Business.

In addition, as Legal Operations Manager I, you will be responsible for the individual execution of projects and initiatives, with guidance from senior team members, as well as articulating solutions in an effective and concise manner.

What You'll Do

  • Project & Process Management:
    • Assist with and manage a variety of Legal team needs and initiatives including defining project scope, monitoring timelines and deliverables
    • Develops and maintains databases for the Legal team, including software and process inventories and internal knowledge sharing materials
  • Legal Technology:
    • Day-to-day administration of Jira ticketing platform, including identifying improvements to workflow, intake and reporting
    • Assist with data reporting and identification of trends and efficiency optimization
    • Identify and troubleshoot technical issues, and provide recommendations to stakeholders
    • Identify and recommend technology improvements to optimize processes where feasible and cost-effective
  • Legal Training Program:
    • Administer and enhance program for internal training sponsored by the Legal Team including, day-to-day tasks in our internal training platform, including training timeframes/calendar, trainee completion notifications, and reporting
  • Budgeting & Financial Management Support:
    • With guidance from senior team members, provide day-to-day support on legal budget and spend management, including monthly accrual reporting
    • Coordinate cross-functionally with business partners from FP&A and Accounting Teams
  • Outside Counsel & Vendor Management:
    • Manage administrative aspects of outside counsel and vendor relationships including onboarding, invoicing and accrual submission.
    • Manage day-to-day administration of Legal Tracker, including matter management, invoice approval and timekeeper rate negotiation.
    • Manage Legal team initiatives with respect to outside counsel, including DEI goals.

What we are looking for:

  • Bachelor's degree from an accredited college or university.
  • 2+ years of Legal Operations experience in a large organization or relevant operational management role in positions of progressive responsibility
  • Experience with technology solutions such as JIRA/Confluence and Thomson Reuters Legal Tracker.
  • Experience managing projects towards agreed-upon deadlines
  • Experience working and maintaining communications with internal and cross-functional teams

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We've worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Please contact if you are interested in employment with Credit Karma and need special assistance or an accommodation to either apply or interview for a specific role.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

  • GDPR Privacy Policy
  • U.S. Job Applicant Privacy Notice

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