Vendor Manager, Trust

2 months ago

Cary, North Carolina, United States Epic Games Full time
WHAT MAKES US EPIC?

At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.

TRUST AND SAFETYWhat We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

As a Vendor Manager in Epic Games Trust and Safety department you will be at the forefront of ensuring fully compliant and safe player and creator experiences by managing and fostering highly efficient relationships with our vendor partners.

You will take charge of daily operations, ensuring alignment with Epics policies and standards for excellence. You will be the primary point of contact, responsible for nurturing a collaborative environment that fosters innovation, efficiency and quality.

You will identify processes, management, tools, and data improvements and partner with internal and external teams to eliminate gaps and improve performance.

You will assume full responsibility for the lifecycle of medium to large-scale high priority projects and long term strategic objectives that set new standards for the vendor management organizations.

In this role, you will
  • Influence vendor partners to build campaigns that align with Epic's unique brand and values
  • Hold partners accountable to high performance through regular meetings, calls, emails, and visits
  • Manage relationships and collaborative efforts with our vendor partners to provide the best value for Epic and our players
  • Develop models, processes, and procedures to improve KPIs and strategic outcomes
  • Collaborate with stakeholders across Product, Policy, Procurement, Finance, Legal, and Engineering teams, drive projects, and share insights to improve the overall quality and efficiency of vendor operations
What we're looking for
  • 4+ years of experience managing vendor operations and working with globally managed service providers
  • Evidence of ethical and effective leadership and management
  • Evidence of strong cross-functional collaboration, especially with remote global teams
  • Experience with large-scale process improvement and quality management
  • Experience with content management and managing highly sensitive content
  • Experience with data analysis, Excel, and Google Sheets
EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our current benefits package includes sick pay and insurance, supplementary accident insurance (100% employer paid), as well as, a generous pension plan. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

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