Senior Customer Solutions Manager

1 month ago

Arlington, Virginia, United States Amazon Full time
Are you passionate about shaping the future of the Federal Civilian government by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's mission ?


Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector (WWPS) Federal Civilian team to help customers realize sustained business value by accelerating their cloud transformation journey.

Key job responsibilities

Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.


Value Realization:

You identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.


Enablement:

You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.


Governance:

You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A day in the life

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers.

Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.


You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.


Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer's cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.


You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.


You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

You will serve as the customer's cloud journey coach and be the voice of the customer within AWS,
evangelizing customer needs to AWS leadership, product, and engineering teams


To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.


Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment.

This position may require 25% - 40% travel dependent on geo and time of year. (geo-specific)

About the team
Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.

  • Working backwards from the Customer- we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
  • Guided by Facts and Data - through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.
  • Focus on Excellence - we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
  • Simplification and Agility - we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
  • Inclusion, Diversity & Equity - we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

BASIC QUALIFICATIONS

  • 8+ years of experience driving technology initiatives including 5+ years of customerfacing experience delivering technology enabled transformations
  • Experience in project management and delivery and/or programmanagement
  • Demonstrated technical breadth in AWS and/or Cloud fundamentals
  • Effective communication skills (activelistening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
  • Bachelor's degree or equivalent experience
PREFERRED QUALIFICATIONS

  • Experience in external customerfacing role(s) within Federal Civilian
  • AWS certification(s) and/or other cloud provider certification(s)
  • 1+ years of experience implementing AWS/cloud services
  • PMP or project management related certification (SCRUM/Agile, Princee2, PgMP, Six Sigma, SAFe etc.)
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

  • Cloud Identity Solutions Engineer

    5 days ago

    Arlington, Virginia, United States RedMatter Solutions Full time

    Job OverviewSalary: $145,000RedMatter Solutions, a premier technology organization specializing in cloud-based services, is in search of a skilled Cloud Identity Solutions Engineer. This role is pivotal in ensuring the secure and efficient management of identity and authentication systems, particularly focusing on Entra ID (Azure AD) implementations. The...

  • Senior Business Solutions Expert

    4 days ago

    Arlington, Virginia, United States CTC Full time

    Job DescriptionJob Title: Senior Business Solutions ExpertCompany: Computer Technologies Consultants (CTC)Location: Arlington, VAJob Type: Full-timeIndustry: TechnologyAbout Us: CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and...

  • Customer Solutions Director

    2 days ago

    Arlington, Virginia, United States Amazon Inc Full time

    About the RoleWe are seeking a highly skilled Customer Solutions Manager to join our team at Amazon Inc.Key Responsibilities:Develop and execute customer advocacy strategies to drive innovation in the healthcare industry.Collaborate with cross-functional teams to deliver program management and technical solutions that meet executive and project team member...

  • Lead ICAM Solutions Architect

    5 days ago

    Arlington, Virginia, United States RedMatter Solutions Full time

    Job OverviewSalary Range: $185,000 - $215,000RedMatter Solutions, a premier provider of cybersecurity advisory services specializing in zero trust implementations, is in search of a Lead ICAM Solutions Architect. This role is ideal for individuals who are enthusiastic about the identity and access management domain and are committed to assisting clients in...

  • Senior Infrastructure Solutions Architect

    1 week ago

    Arlington, Virginia, United States Wells Fargo Full time

    Position Overview:Wells Fargo is on the lookout for a Senior Infrastructure Solutions Architect.Key Responsibilities:Oversee intricate projects aimed at constructing infrastructure that delivers solutions for enterprise applications.Engage in diverse initiatives designed to consistently enhance or modernize the infrastructure.Assess both internal and...

  • Senior Enterprise Solutions Architect

    1 week ago

    Arlington, Virginia, United States Strategic Innovation Group, LLC Full time

    Strategic Innovation Group, LLC is on the lookout for skilled and driven Senior Enterprise Solutions Architects to enhance our team. The selected candidates will oversee the Operations and Maintenance (O&M) tasks of a Service-Oriented Architecture (SOA) platform, which encompasses the following responsibilities:System/Application Upgrades: This includes...

  • Senior Cloud Solutions Architect

    1 week ago

    Arlington, Virginia, United States WOOD Consulting Services, Inc Full time

    Position OverviewSenior Cloud Solutions ArchitectWOOD Consulting Services, Inc. is in search of a Senior Cloud Solutions Architect to evaluate and design cloud-centric frameworks and specifications, while generating derived requirements and systems engineering documentation in the advancement of sophisticated cybersecurity solutions.Security Clearance...

  • Sustainable Solutions Project Leader

    5 days ago

    Arlington, Virginia, United States CEG Solutions LLC Full time

    Energy Project Development ManagerThe Energy Project Development Manager will become a vital member of CEG's project development unit, tasked with evaluating, analyzing, designing, and articulating technical solutions for intricate energy and operational challenges. This pivotal role demands a proactive, enthusiastic individual with a strong commitment to...

  • Manager, CSC Solutions Architecture

    4 weeks ago

    Arlington, Virginia, United States Amazon Full time

    Amazon Web Services (AWS) is looking for experienced and motivated technical managers to lead, coach, grow, and partner with technically skilled, customer-facing Solution Architects. This role can be based in Austin (TX) or Seattle (WAS) and will support customers in the US, leading teams of technical solution architects.You will help develop the industry's...

  • Senior Application Systems Analyst

    6 days ago

    Arlington, Virginia, United States DirectViz Solutions, LLC Full time

    Job DescriptionAbout DirectViz Solutions, LLCDirectViz Solutions, LLC (DVS) is a rapidly growing government contractor that provides strategic services to meet mission IT needs for government customers. We offer innovative information technology solutions to government clients through the expertise of our dedicated employees. As an employee-centric employer,...

  • Senior Software Solutions Architect

    1 week ago

    Arlington, Virginia, United States Bloomberg Industry Group Full time

    Position Overview:As a Senior Software Solutions Architect, you will collaborate with a multifaceted team of architects, engineers, subject matter experts, and technology leaders to design and sustain enterprise software solutions tailored for corporate tax professionals throughout the United States. Your focus will be on the Tax Provision Software team,...

  • Senior Software Solutions Architect

    1 week ago

    Arlington, Virginia, United States Arthur Lawrence Full time

    Arthur Lawrence is seeking a Senior Software Solutions Architect / Technical Lead for our esteemed client. Below is the detailed job description: Essential Qualifications: 5 - 7 years of experience in a Software Solutions Architect or Technical Lead role Proficient in SAP Integration Suite, integrating SAP and non-SAP systems, and Cloud Integration...

  • Senior Solutions Architect for Cloud Guidance

    1 week ago

    Arlington, Virginia, United States Amazon Full time

    About the RoleThe AWS Sales, Marketing, and Global Services (SMGS) team is dedicated to fostering revenue growth and adoption across a diverse range of clients, from small and mid-market enterprises to large-scale public sector organizations. The AWS Global Support team collaborates with industry leaders, emphasizing that exceptional support is vital for...

  • Senior Network Solutions Engineer

    15 hours ago

    Arlington, Virginia, United States Nodel Full time

    Senior Network Solutions EngineerNodel is in search of a Senior Network Solutions Engineer to contribute to a U.S. Government initiative aimed at enhancing and executing sophisticated network communication and cybersecurity functionalities. This role necessitates a Top Secret clearance with SCI eligibility and substantial experience in TCP/IP networking,...

  • Senior Vice President, Federal Security Solutions

    1 week ago

    Arlington, Virginia, United States Indev Full time

    Indev is seeking a dedicated and experienced Senior Vice President to oversee our federal security initiatives. This pivotal role is designed for a candidate with substantial experience in managing and expanding Microsoft 365 (notably SharePoint) delivery teams, coupled with strong relationships within the Department of Homeland Security (DHS).Position...

  • Junior Project Manager for Energy Solutions

    1 week ago

    Arlington, Virginia, United States CEG Solutions LLC Full time

    Position: Project Coordinator in Sustainable ConstructionCEG Solutions LLC is a forward-thinking firm dedicated to sustainable development and innovative construction practices. We specialize in delivering cutting-edge energy infrastructure solutions to clients nationwide. Our partnerships with federal agencies and various states underscore our commitment to...

  • Senior Network Solutions Engineer

    15 hours ago

    Arlington, Virginia, United States Nodel Full time

    Senior Network Solutions EngineerNode.Digital is looking for a Senior Network Solutions Engineer to contribute to a U.S. Government initiative aimed at enhancing network communication and cybersecurity frameworks. This role necessitates a Top Secret clearance with SCI eligibility, alongside extensive experience in TCP/IP networking, firewalls, and VPN...

  • Senior Application Systems Analyst

    6 days ago

    Arlington, Virginia, United States DirectViz Solutions, LLC Full time

    Job DescriptionAbout DirectViz Solutions, LLCDirectViz Solutions, LLC (DVS) is a rapidly growing government contractor that provides strategic services to meet mission IT needs for government customers. We offer innovative information technology solutions to government clients through the expertise of our dedicated employees. As an employee-centric employer,...

  • Project Manager for Technical Solutions

    1 week ago

    Arlington, Virginia, United States 540 Full time

    Job Overview540 is seeking a Technical Project Manager to spearhead the swift delivery of software prototypes for a significant government initiative. We are in search of an innovative individual with robust technical expertise to collaborate closely with our Technical Lead within an Agile Scrum framework. This role involves contributing to the development...

  • Senior Data Solutions Architect

    5 days ago

    Arlington, Virginia, United States ManTech Full time

    Empower Our Nation's Security, Fuel Your CareerBecome a vital member of a diverse workforce at an industry-leading organization that prioritizes its employees. At ManTech, you will contribute to safeguarding national security while engaging in innovative projects that provide pathways for career growth.We are looking for a dedicated and career-focused Data...