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Guest Experience Host

2 months ago

Auburn Hills, Michigan, United States Merlin Entertainments Group Full time
What you'll bring to the team

LEGOLAND Discovery Center - Michigan

Guest Experience Host - Playmaker

About the Role

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments

As a part-time Team Merlin Guest Experience Host Playmaker, you will help to create lifelong memorable experiences in our attraction for our guests. Playmakers are responsible for delivering consistent, proactive, and professional play for all guests of LEGOLAND Discovery Center. The Playmaker is the public face of Play who is expected to be able to inspire creativity and storytelling for both children and their parents. Playmakers will be interacting with guests throughout their shifts inside the attraction and should demonstrate an "always on" approach to top guest service.

Playmakers facilitate a fun and educational experience for guests participating in Little Play Times, Creative Workshop, LEGO Education Workshops, Birthday Parties, and more You will deliver the highest possible standards of guest service, presentation, and product knowledge, as well as ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.
  • Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
  • Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
  • To follow opening and closing procedures as detailed in the department's operating plan.
  • Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.
Playmaker Specific Duties:

Little Play Times
  • Host monthly themed sessions for pre-schoolers and their parents
  • Through storytelling, guide guests through the program that features creating a themed brick build, reflecting on the activity and sharing achievements, and showing parent and child simple ways to relax together after a day of fun.
Creative Workshop
  • Host hourly workshops featuring a seasonal brick build
LEGO Education Workshops
  • Engage students in the exploration of physical science.
  • Guide students through different brick builds while explaining the science behind the project.
Birthday Parties
  • Set up party room in advance, ensuring all décor and guest gifts are ready before birthday family arrives.
  • Be engaging and positive while guiding party guests through the designated activities.
  • Ensure the party moves at the correct pace - activity, pizza, presents, etc are kept on schedule.
Seasonal Events
  • Run seasonal events as needed, which often offer activities such as: scavenger hunts, brick build activities, mascot meet and greet, dance parties.
This is a Seasonal role with a tentative contract end date of August 31st, 2024. Seasonal team members are invited to apply for a permanent position at the end of the season.

Qualifications & Experience
  • 6 months - 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
  • Fun, dynamic, and friendly personality.
  • Excellent communication, listening, and motivational skills.
  • Able to work in areas with loud noises and confined spaces.
  • Self-motivated, able to work independently or as part of a team.
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
  • Flexible hours.
  • 30% discount in the retail store.
  • Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
  • Competitive 401K.
  • Discounts through the Merlin Marketplace Website - on almost anything you buy online.
  • FUN working environment and much more
About Us

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world's largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that's a lot of unforgettable moments.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at

Pay Range
USD $12.80/Hr.