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Member Experience Associate

2 months ago

Farmington Hills, Michigan, United States YMCA of Metropolitan Detroit Full time
About the Role

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility.

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Associate. In this role, you will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members, and guests.

Key Responsibilities
  • Provide excellent customer service to members and guests through greeting, managing, and addressing member concerns.
  • Maintain a neat and organized work area while engaging with members and families.
  • Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA.
  • Perform other assigned duties as directed by Supervisor.
Requirements
  • At minimum, a high school diploma or equivalent (18+ years of age).
  • Experience in customer service, preferably in a busy atmosphere, and typing knowledge.
  • Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
What We Offer
  • FREE Family Membership & Discounted Access to Programs
  • Flexible Scheduling
  • Family-friendly Work Environment
  • Employee Assistance Program & Retirement Plan