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Guest Services Representative

2 months ago

Auburn Hills, Michigan, United States Hampton Inn Full time

As a vital member of our hospitality team, your role is to blend professionalism with a welcoming demeanor. You will be primarily responsible for assisting guests during their arrival and departure, ensuring a memorable experience throughout their stay.

Key Responsibilities:

  • Greet guests with warmth, allocate rooms, and provide essential instructions while maintaining privacy
  • Offer insights on hotel amenities, guest registration processes, and nearby attractions
  • Keep accurate records of room availability and guest billing, manage reservations efficiently
  • Process bills, manage payments, and ensure accurate charge processing
  • Efficiently handle incoming correspondence, messages, and guest inquiries
  • Adhere to credit policies, oversee cash transactions, and maintain precise records
  • Supervise and guide team members when necessary
  • Assist guests with dining reservations, transportation arrangements, and special requests

Essential Skills:

  • Excellent communication and active listening abilities
  • Capability to convey information effectively and engage with a diverse clientele
  • Flexibility in transitioning between tasks promptly and accurately
  • Competence in utilizing office technology and computer systems
  • Meticulous attention to detail while managing multiple tasks

Qualifications:

Education: High School Diploma or equivalent

Experience: Minimum of 3 months in hospitality, office management, accounting, or customer service roles

Licenses/Certifications: Not Applicable