Service Delivery Analyst

1 month ago

Denver, Colorado, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

The Service Delivery Analyst is responsible for the delivery of program-wide routine reporting to partners within GIS and to leadership.

The Analyst will be responsible for the aggregate analysis and synthesis of the threats and risks evaluated through the Cyber Threat Defense (CTD) organization to report the bank's changing risk exposure to known threats and amplify key themes to forums to multiple audiences across GIS and to leadership. The Analyst will work closely with CTD leaders to engage in requests for information and build out reporting responsive to GIS partner, 2nd, 3rd line and regulator requests. This role will develop and deliver custom reporting to respond to ad hoc requests for the CTD Program in a manner that is collaborative with all Program function leads. The Analyst will work closely with the Service Delivery Functional lead and Partner Engagement Lead, peer Analysts and leads across the CTD functions to drive awareness of all threats and risks as they are evaluated throughout the program. They will work in an environment that is open and collaborative with a global presence.

Knowledge and experience creating risk-based reporting and synthesizing themes are key to this role. The role requires an individual with both strong interpersonal skills to build trusted relationships across the CTD Program, GIS and 2nd and 3rd line, and also requires strong data analysis skills to efficiently integrate data and deliver narratives to support awareness, advocacy, and understanding of risk exposure and mitigation opportunities. This role will rely on the relationships across the organization, and the individual must be willing to work with others to solve new and challenging problems in a dynamic, fast-paced environment.

This function within the Cyber Threat Defense Program is 3 years old and continues to expand to adapt to growing demands. This unit is centralized within the CTD Organization to manage engagement across the CTD Program, and to manage 2nd, 3rd line and regulatory activities across the CTD organization, and as such offers an outstanding opportunity for the right candidate to demonstrate their skills.
Previous experience within cyber security is not required, but intellectual curiosity and an interest in exploring the domain is a must.

Required Skills
Support CTD Program's routine engagements with partners
Work with CTD Program leads to generate monthly reports for the oversight committees and partner reports
Create in-depth reports (frequency TBD) on the banks risk of exposure to threats and risks
Respond to inquiries for custom reporting or process information to support 2nd, 3rd line and regulatory activities
Communicate outcomes of 2nd, 3rd line and regulatory activities, including driving continuous improvement of internal CTD processes

Key Requirements
An understanding of risk knowledge of information security defensive controls
Strong analytical skills/ problem solving/ conceptual thinking.
Able to identify, analyze and address problems to resolve issues with minimal negative impact and risk to the organization.
Ability to efficiently respond to written communications on technical issues

Desired Skills
Bachelor's degree in Information Technology or related field
Experience in the remediation of Information Security issue or risk management
Technical writing and/or policy writing experience
Ability to work with Technical and Non-Technical persons

Shift:1st shift (United States of America)

Hours Per Week: 40

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