Technical Business Analyst, E-commerce Solutions

5 days ago


Denver, Colorado, United States Alterra Mountain Company Full time

About the Role:

The Alterra Mountain Company is seeking a highly skilled Technical Business Analyst to join our Digital Solutions team. As a Technical Business Analyst, you will play a critical role in the development and implementation of our e-commerce platform, working closely with cross-functional teams to ensure seamless integration and delivery of business requirements.

Key Responsibilities:

  • Lead feature rollouts and expansions in the e-commerce and central reservations platforms with each of our destinations
  • Responsible for end-to-end process and system requirements for new features and expansion
  • Lead for business point of contacts at destinations who are impacted by and responsible for the system changes with feature rollouts and expansions, providing guidance, support and documentation
  • Analyze, define, build supporting testing product and document requirements for the development backlog
  • Establish clear and discrete acceptance criteria based on requirements gathering and technical research and experience
  • Work with development team to answer questions about and clarify use cases, requirements, and acceptance criteria
  • Work with the product team to support and contribute to decision making on product roadmap, team and company goals, and priority
  • Work with other teams across digital, data, and infrastructure to ensure maintain alignment and address dependencies
  • Apply knowledge of our business, our products, and our technologies to make recommendations for feature enhancements, performance tuning, and automation
  • Responsible for validating functionality and acceptance criteria of all e-commerce bug and feature tickets within each deployment cycle
  • Work with teams to remove impediments, manage dependencies, and resolves conflicts to ensure successful feature rollout, expansion, and development release
  • Lead business owners through release or changes of new or expansion features
  • Help develop, define, and document processes, along with the supporting organizational enablement / training
  • Leverage technical skills to query API's and reporting, and perform ad-hoc analysis and reporting

Requirements:

  • 3+ years gathering requirements, supporting product and technical teams, and defining acceptance criteria
  • 3+ years as a technical analyst, business analyst or product owner role
  • 3+ years in software systems (e-commerce systems preferred)
  • 3+ years in supporting technology and software development
  • Proven ability to communicate effectively and document requirements for varying levels of organizational stakeholders and cross business units functionality
  • Demonstrated understanding of fundamental technologies and design patterns, such as databases, application integration, and service-oriented architectures
  • Experience working with standard technology productivity tools, such as Jira, Confluence, Miro or Lucidchart, Trello, Monday and the Microsoft Office suite (Excel, Word, PowerPoint, and Visio)
  • Experience being a part of Agile and other development methodologies pragmatically to fit the specific team & project need, including knowledge of scrum theory, rules, and practices
  • Excellent written and verbal communication skills
  • SDLC knowledge including requirements, design, implementation, development, system and integration testing, user acceptance testing, documentation, and training
  • Experience in project scheduling, estimating, forecasting
  • Domain knowledge of hospitality, travel, and leisure industries

Education Requirements:

  • Bachelor's degree in a technical field or 3+ years Product Management / Analyst or equivalent experience


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