Analyst for Financial Operations in Child Support Services
2 weeks ago
Location: Denver Metro, CO
Job Type: Full Time
Department: Colorado Department of Human Services
Division: OES - Child Support
FLSA Status: Exempt; position is not eligible for overtime compensation.
How To Apply: Please submit an online application for this position. Ensure that your application materials are complete and submitted in a timely manner.
Department Information:
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Description of Job:
Overview:
The Division of Child Support Services (DCSS) is dedicated to ensuring that all children receive necessary financial and medical support from both parents. This is achieved through locating parents, establishing paternity and support obligations, enforcing those obligations, and connecting parents with resources to overcome barriers to payment.
Position Summary:
This role is focused on operational systems and serves as a subject matter expert for the ACSES financial record management subsystem. Responsibilities include analyzing and evaluating current automated financial record management processes and proposing enhancements to meet the evolving needs of the program.
- Utilizing discretion and creativity, the analyst will advise users on automated financial record management functions and resolve operational issues. Participation in user meetings to discuss operational challenges and identify best practices is essential.
- The analyst will conduct integrity and user acceptance testing of software, approve new or enhanced software applications, and draft reports related to the child support enforcement program.
- Regular representation of county CSS users in the development of automated solutions to support effective financial record management is required.
- Development of instructional materials and conducting end-user training on ACSES functionality is a key responsibility.
- As a subject matter expert, the analyst will analyze current automated financial record management processes and propose necessary enhancements.
Business Process Analysis:
- Gather and analyze information regarding the operations of the Automated Child Support Enforcement System (ACSES). Collaborate with technical staff to develop and modify processes, ensuring compliance with regulations.
- Propose enhancements to support evolving business needs and collect requirements for system enhancements.
- Act as the primary contact for State, county, and other child support services agencies, providing guidance on automated record management functions.
- Conduct ongoing assessments of training needs related to the ACSES and take appropriate actions to address them.
- Facilitate user meetings to identify operational issues and recommend solutions.
- Perform other duties as assigned that align with the position classification.
Experience: Six (6) years of relevant experience in a related occupation or a combination of education and experience equating to six (6) years.
Preferred Qualifications:
- Knowledge of child support programs and experience with ACSES.
- Strong communication and interpersonal skills.
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