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Operations Manager

2 months ago

Frederick, Maryland, United States CVS Health Full time
Job Summary

The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role requires strong leadership skills, initiative, and the ability to lead by example.

Key Responsibilities
  • Store Leadership: Maintain an engaged and productive store team through strong leadership and supervision.
  • Sales and Inventory Management: Support the Store Manager in managing sales and inventory, ensuring optimal stock levels and minimizing waste.
  • Employee Development: Train and develop store crew members to enhance their skills and knowledge, promoting career growth and advancement.
  • Customer Service: Foster a customer-centric culture, ensuring exceptional service and a positive shopping experience for all customers.
  • Financial Management: Assist the Store Manager in managing store finances, including budgeting, forecasting, and controlling expenses.
Requirements
  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on customer service and sales growth.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with store crew members, supervisors, and customers.
  • Analytical Skills: Advanced analytical skills, with the ability to analyze sales data, inventory levels, and other key performance indicators to inform business decisions.
  • Technical Skills: Proficiency in computer systems, including point-of-sale software and inventory management systems.
Preferred Qualifications
  • Experience: Previous experience as a retail manager or supervisor, with a proven track record of sales growth and customer satisfaction.
  • Education: High school diploma or equivalent preferred, but not required.