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Operations Manager

2 months ago

Frederick, Maryland, United States Mr Handyman Full time

**Job Summary**

Mr. Handyman is seeking an experienced Operations Manager to oversee the daily operations of our business. As a key member of the team, you will report directly to the owner and be responsible for handling service requests and customer complaints, managing the daily schedule, and helping to continually grow the business.

**Key Responsibilities:**

  • Receive and respond to customer inquiries in a professional and courteous manner
  • Schedule services and dispatch technicians to ensure timely and efficient service delivery
  • Perform marketing functions to sell additional work and earn business
  • Manage both residential and commercial business, including hiring and training field technicians
  • Perform administrative functions, including data entry, payment processing, and supply inventory
  • Oversee the maintenance of company vehicles and equipment
  • Perform other duties as needed, including cross-training in related positions

**Requirements:**

  • At least 1 year of previous operations management experience
  • Customer service and sales experience preferred
  • Strong written and verbal communication skills
  • Computer literate, with working knowledge of word processing, business software, and spreadsheet applications
  • Detail-oriented and able to work independently
  • Available to respond to weekend and after-hour messages from customers

**What We Offer:**

  • Competitive pay and benefits
  • Bonuses available
  • A dynamic and supportive work environment