Retail Sales Specialist
2 weeks ago
Position Overview:
As a key member of our retail team, you will embody the company's service standards with every customer interaction.
Responsibilities:
Achieve sales and operational objectives as outlined by store management while adhering to company policies and procedures. Serve as a role model for fellow team members by demonstrating accuracy and thoroughness in all tasks.
Collaborate with colleagues to ensure the store, its products, and the team present themselves in the most appealing manner to customers.
Financial Accountability:
Manage cash handling processes and ensure the precision of all sales transactions. Execute all sales and POS terminal operations in compliance with established policies, maintaining strict oversight of all financial transactions and sales records.
Customer Experience:
Create a welcoming shopping environment for customers by adhering to company service standards. Exhibit a positive demeanor, readiness to assist, and comprehensive product knowledge.
Sales Initiatives:
Promote the company's rewards program and other business initiatives. Stay informed about current sales promotions and maintain effective merchandise presentation.
Store Maintenance:
Ensure that stock is organized and visually appealing. Uphold cleanliness and orderliness throughout the store.
Product Knowledge:
Develop and maintain essential product knowledge and fitting expertise. Remain vigilant regarding loss prevention issues involving customers and staff.
Inventory Participation:
Engage in physical inventory counts, assist with shipping and receiving of merchandise, and support merchandise placement on the sales floor as needed.
Cashier Duties:
All sales will be processed in accordance with existing policies. Ensure all footwear is checked for matching pairs and execute all sales transactions through the POS system in compliance with company procedures.
Key Relationships:
Interact effectively with customers, fellow Sales Associates, Store Management, and District/Regional Managers.
Qualifications:
Strong interpersonal skills to effectively engage with customers and colleagues at all levels. Basic communication skills (both verbal and non-verbal), organizational abilities, and mathematical proficiency are essential. Previous experience in retail sales, particularly in specialty retail or footwear, is preferred. Familiarity with company policies and procedures, as well as basic visual merchandising skills, is advantageous.
About Rack Room Shoes:
We offer a diverse selection of quality footwear for men, women, and children, including comfort, dress, casual, and athletic styles. Our commitment to providing excellent customer service and a wide range of recognized brands has made us a preferred family footwear retailer.
Rack Room Shoes is dedicated to equal employment opportunities for all employees and applicants, ensuring a workplace free from discrimination based on race, color, religion, sex, national origin, disability, age, or any other protected characteristic.
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