Principal Business Strategy
2 months ago
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
This role supports Marketing, Cards, and Customer Service priorities across several key lines of business via planning, prioritization, and project execution. The role is responsible for delivering customer experience that builds customer loyalty and engagement while driving business value and managing risk for the organization. Key responsibilities may include developing business and/or customer service strategies, performance updates, and optimization strategies. This role also works closely with Marketing, Cards, and Customer Service leadership to align on goals, priorities, and continuous improvement opportunities across all servicing channels. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities
- Manages the development and implementation of customer service strategies, performance updates, and optimization strategies that support business goals
- Drives continuous improvement through process discipline and innovation by partnering with technology to implement digital servicing capabilities to minimize customer experience friction and reduce costs
- Mitigates business risk while designing process and strategy changes which improve key performance indicators within span of control
- Supports operations and other business partners through design, implementation, administration and testing of processes and strategies in all customer service channels
Minimum Qualifications
At a minimum, here's what we need from you:
- Bachelors' Degree in Marketing or Business Administration and Management, or related field
- 4+ years' experience in customer service or business related
- In lieu of a degree, 8+ years' experience in customer service or business related
Preferred Qualifications
If we had our say, we'd also look for:
- 6+ years' experience in customer service or business related
Application Deadline:
The application window for this position is anticipated to close on Jun We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Learn more at .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
-
Data Strategy Principal
1 day ago
Chicago, Illinois, United States Publicis Sapient Full timeJob Description**About the Role**Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with...
-
Senior Principal Business Strategy
1 month ago
Chicago, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Business Strategy Manager
7 days ago
Chicago, Illinois, United States Red Chalk Group Full timeJob OverviewCompany Overview:Red Chalk Group is a specialized professional services firm dedicated to guiding senior executives on matters related to revenue enhancement, disruptive innovations, significant industry trends, and associated intellectual property. Our firm provides strategic insights on new revenue streams, emerging technologies, competitive...
-
Manager, Business Strategy
1 month ago
Chicago, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Principal Growth Strategy Analyst
2 weeks ago
Chicago, Illinois, United States Red Chalk Group Full timeCompany Overview Red Chalk Group is a specialized consultancy dedicated to guiding executive leadership on matters concerning revenue enhancement, transformative technologies, significant industry trends, and associated intellectual property. Our firm crafts strategies aimed at developing new revenue streams, analyzing emerging technologies, conducting...
-
Chicago, Illinois, United States Wipro Full timeBusiness Development and Sales Strategy ExecutiveDrive growth and expansion in North America as a Business Development and Sales Strategy Executive at Wipro Engineering.Develop and execute business development and sales strategies to expand existing and new customer relationships in North America.Understand customer business needs and craft a compelling...
-
Principal Talent Acquisition Partner
2 weeks ago
Chicago, Illinois, United States Promote Project Full timePrincipal Technical Recruiter OverviewLocation: RemoteCompensationCompetitive salary based on experience.Position SummaryThe Opportunity:We are on the lookout for a seasoned Principal Technical Recruiter who will spearhead and oversee the recruitment initiatives for our technology divisions. This role demands a profound understanding of the tech landscape,...
-
Chicago, Illinois, United States Chicago Public Schools Full timeOrganization Overview:Chicago Public Schools (CPS) stands as one of the most extensive educational districts in the United States, catering to over 320,000 students across more than 600 institutions and employing nearly 40,000 staff members, predominantly educators. CPS is committed to ensuring that every student, regardless of their school or neighborhood,...
-
Chicago, Illinois, United States Amentum Full timeAmentum's fastest growing sector is seeking an experienced sales executive to join the team as a Global Director of Business Development and Strategy. This position's focus will be on solutioning and closing large-scale contracts between $10M and $1B. We have averaged over 50% win rates over the last 3 years and seek a professional who can demonstrate...
-
Business Strategy
7 days ago
Chicago, Illinois, United States AmazonWebServices Full timePosition OverviewThe individual will engage within the pivotal Planning & Analytics division of Global Integrated Marketing (GIM). This role involves identifying and assessing strategic business prospects, including innovative initiatives and collaborations. The analyst will collaborate with cross-functional teams throughout AWS marketing to evaluate these...
-
Lead Business Strategy Consultant
2 weeks ago
Chicago, Illinois, United States Health Care Service Corporation Full timePosition Overview:At Health Care Service Corporation, we recognize that our workforce is essential to our achievements and a vital part of our mission. We empower our employees to shape their careers through tailored development strategies that pave the way for a rewarding professional journey.This hybrid role requires in-office presence three days a week...
-
Principal Architect
3 months ago
Chicago, Illinois, United States United Airlines Full timeConnecting People. Uniting the World. There's never been a more exciting time to join United Airlines As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly....
-
Business Strategy
7 days ago
Chicago, Illinois, United States AmazonWebServices Full timePosition OverviewThe individual will engage within the pivotal Planning & Analytics division of Global Integrated Marketing (GIM). This role involves identifying and assessing strategic business prospects, including new initiatives and collaborations. The professional will collaborate with cross-functional teams across AWS marketing to evaluate these...
-
Director, AI Business Strategy
1 month ago
Chicago, Illinois, United States AbbVie Full timeCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...
-
Principal Architect
1 month ago
Chicago, Illinois, United States United Airlines Full timeConnecting People. Uniting the World. There's never been a more exciting time to join United Airlines As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly....
-
Business Strategy
2 weeks ago
Chicago, Illinois, United States AmazonWebServices Full timePosition OverviewThe individual will engage within the critical domain of the Planning & Analytics team for Global Integrated Marketing (GIM). Their role will involve identifying and assessing strategic business prospects, including new initiatives and collaborations. They will collaborate with cross-functional teams across AWS marketing to evaluate these...
-
Product Strategy Manager
2 weeks ago
Chicago, Illinois, United States American Express Global Business Travel Full timeAbout American Express Global Business Travel:At American Express GBT, we believe in the transformative power of travel and its ability to create positive change. Our culture is built on collaboration and inclusivity, where every voice matters.Position Overview:The Product Planning & Performance Team at Amex GBT is focused on enhancing the synergy between...
-
Principal Wealth Strategy Consultant
2 weeks ago
Chicago, Illinois, United States The Charles Schwab Corporation Full timePosition OverviewThe Investor Advice Solutions team encompasses a variety of services, including Schwab Wealth Advisory, Centralized Service & Operations, and the Tax, Trust, and Estate Group. Our focus is on delivering exceptional financial guidance to our clients.About Schwab Wealth AdvisorySchwab Wealth Advisory stands out as a premier, fee-based, and...
-
Principal Consultant, Managed Care Strategy
2 weeks ago
Chicago, Illinois, United States ECG Management Consultants, Inc. Full timePosition OverviewAt ECG Management Consultants, Inc., we pride ourselves on being a premier healthcare consulting firm in the United States. Our focus is on delivering exceptional quality through our team and services, and we are in search of individuals who share our commitment to excellence.Why Join Us: Make a Meaningful ImpactAt ECG, your contributions...
-
Chicago, Illinois, United States Chicago Public Schools Full timeOrganization Overview: Chicago Public Schools (CPS) stands as one of the largest educational systems in the United States, catering to over 320,000 students across more than 600 institutions and employing nearly 40,000 staff members, predominantly educators. CPS is committed to ensuring that every student, in every institution and neighborhood, has...