guest service agent

2 months ago

South Lake Tahoe, California, United States Caesars Entertainment Full time



JOB SUMMARY:


Responsible for assisting guests when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay.

Works closely with related departments to ensure excellent customer service.

Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent .


KEY JOB FUNCTIONS :

Greets guests in a warm and friendly manner, using personalized service.


Registers guests into the hotel following established procedures; works in conjunction with Housekeeping, VIP Services, Hotel Supervisor, and/or Lead Guest Service Agent.


Performs cashiering functions in a manner as they relate to the hotel following established procedures, including accurate record keeping, posting of charges, billing disputes and cash payment handling.

Ensures that guest needs and special requests are met - invoking service recovery when appropriate.

Applies reward credits based on availability and established guidelines.

Maintains the condition of front desk area.

Informs guests of events, shows, activities and amenities available within Harrah's/Harveys.

Demonstrates a pleasant and enthusiastic demeanor at all times.

Understands the essential functions of the Housekeeping department

Has working knowledge of Rooms Control and VIP services.

Able to run and reconcile daily Revenue Control reports.

Assists with on the job training for New Hires

Qualifications:

EDUCATION and/or

EXPERIENCE:

High School Diploma or equivalent required

Minimum of 6 month in a Hotel Front Desk and previous experience working in a customer service position is required



QUALIFICATIONS:

Literate and fluent in English

Good communication skills

Must be able to type at least 35 wpm.

Strong knowledge of LMS

Ability to handle difficult and demanding guests

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business


Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and

ENVIRONMENTAL DEMANDS:

Must be able to sit or stand for long periods of time.

Visual and auditory range must include immediate environment.

Mobility to move about the property

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products.

Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About us

At Harrah's and Harveys Lake Tahoe, we want you as a partner in a win-win relationship.

We want you to maximize your skills and talents to become the best you can be in your chosen field.

We are proud to be one of the leaders in the hospitality business.

One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.


Harrah's and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination.

Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall.

Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Harveys are popular choices for travelers and vacationers throughout the year.


Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees.

As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.


Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check.

In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles.

Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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