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Guest Services Representative

2 months ago

South Lake Tahoe, California, United States Lake Tahoe Ambassador Lodge Full time
Job Description

Position Overview
Responsible for overseeing the daily operations related to welcoming guests, managing their check-in and check-out processes, and addressing their needs at the front desk of the establishment.

Key Responsibilities
- Warmly greets and registers guests upon arrival.
- Assigns rooms and provides room keys or cards.
- Handles incoming phone calls and inquiries.
- Manages reservations, including scheduling, cancellations, and confirmations.
- Facilitates the transmission and receipt of messages.
- Maintains accurate records of occupied and available rooms as well as guest accounts.
- Processes payments efficiently.
- Collaborates with team members to meet guest needs.
- Addresses and resolves guest complaints or concerns.

Note: The company reserves the right to modify duties as necessary.

Qualifications
Education:
High school diploma or equivalent required.
Experience:
Previous experience in a similar role preferred, ranging from a few months to one year.

Skills:
- Exceptional verbal and written communication skills.
- Strong customer service orientation.

Company Description

Small privately owned Hotel