Guest Services Representative

2 months ago


South Lake Tahoe, California, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive workplace fosters diversity, growth, and well-being. We offer a variety of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness programs and employee discounts. We are dedicated to providing ongoing training and development opportunities to help our employees build the skills necessary for career advancement. Whether you are new to the hospitality industry or a seasoned professional, Pyramid Global Hospitality provides a collaborative environment that encourages growth and success across over 230 properties worldwide.

Location Description

Welcome to Forest Suites Resort, a proud member of the Pyramid Global Hospitality portfolio. With 119 comfortable guest rooms and 3,476 sq ft of meeting space across 6 versatile rooms, Forest Suites Resort is more than just a place to stay; it is a mountain retreat that combines comfort with career opportunities. Here, professional growth and seizing opportunities are paramount. As part of the Pyramid Global team, you will enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Overview

The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of their stay, all while adhering to Pyramid Hotel Groups' high standards of quality.

The Front Desk Agent will:
  • Welcome guests with a friendly and sincere greeting, using a positive and clear speaking voice while actively listening to understand requests and provide accurate information about hotel amenities and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming details such as the number of guests and room rates, and promoting the hotel's marketing programs.
  • Verify and imprint credit cards for authorization, handle cash transactions, and perform accurate arithmetic functions using a calculator.
  • Promptly answer the telephone, input messages into the computer, and communicate relevant information to guests.
  • Close guest accounts at check-out, ensuring satisfaction and negotiating compromises in case of dissatisfaction.
  • Remain calm and alert during emergencies or busy periods, resolving complications such as location changes or credit issues.
  • Address guest complaints through thorough research and effective solutions, ensuring a high level of guest satisfaction.
Supportive Functions

In addition to essential functions, this position may require performing supportive tasks as determined by the supervisor, including:
  • Summoning bell staff to assist guests to their rooms.
  • Providing safety deposit boxes for guests.
  • Operating facsimile machines and photocopiers as needed.
Qualifications

Education:

High school diploma preferred.

Experience:

No prior experience required; prior hospitality experience preferred.

Licenses or certificates:

No special licenses required.

Grooming:

All employees must maintain a neat and well-groomed appearance.

Other:

Applicants with additional language skills are preferred.

Compensation Range

The compensation for this position is based on qualifications and experience.

  • South Lake Tahoe, California, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Adventure Mountain at Lake Tahoe. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:Greet and assist guests with a warm and welcoming...


  • South Lake Tahoe, California, United States Marriott Vacations Worldwide Full time

    Unlock a World of OpportunitiesAt Marriott Vacations Worldwide, we're dedicated to creating unforgettable vacation experiences for our guests. As a Guest Services Agent, you'll play a vital role in delivering exceptional service and making meaningful moments for our owners and guests.Key Responsibilities:Provide warm and welcoming check-in experiences for...


  • South Lake Tahoe, California, United States Marriott Vacations Worldwide Full time

    Unlock Meaningful Moments with Marriott Vacations WorldwideAre you passionate about creating unforgettable experiences for travelers? As a Guest Services Agent at Marriott Vacations Worldwide, you'll play a vital role in making vacation dreams come true for our Owners and guests.Key Responsibilities:Deliver exceptional customer service, ensuring a warm and...


  • South Lake Tahoe, California, United States Pyramid Global Hospitality Full time

    Property Overview About Us Pyramid Global Hospitality prioritizes its people. Our commitment to a supportive and inclusive workplace is evident in our focus on diversity, growth, and employee wellbeing. We offer a variety of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as...


  • South Lake Tahoe, California, United States Aramark Full time

    Job SummaryThe Outdoor Guest Services Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.This role requires excellent customer service skills, interpersonal and communication skills, both verbal and written, and organizational skills, accuracy,...


  • South Lake Tahoe, California, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Outdoor Guest Services Worker to join our team at Adventure Mountain at Lake Tahoe. As a key member of our team, you will be responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.Key...


  • South Lake Tahoe, California, United States Aramark Full time

    Job SummaryThe Outdoor Guest Services Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.Key ResponsibilitiesGreet and provide exceptional customer service to guests while anticipating their needsBook reservations and coordinate registration with...


  • South Lake Tahoe, California, United States Aramark Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Aramark. As a key member of our hospitality team, you will be responsible for ensuring guest satisfaction by providing exceptional customer service, booking reservations, and resolving any guest concerns or issues.Key Responsibilities:Greet and provide customer service to...


  • South Lake Tahoe, California, United States Aramark Full time

    Job OverviewThe Customer Service Representative is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may...

  • Guest Services Lead

    4 days ago


    South Lake Tahoe, California, United States Aramark Full time

    Job SummaryThe Guest Services Lead is responsible for ensuring guest satisfaction by leading the Guest Services team in conjunction with the Guest Services Manager. This role requires excellent customer service skills, interpersonal and communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesGreet and provide customer...

  • Guest Services Lead

    4 days ago


    South Lake Tahoe, California, United States Aramark Full time

    Job DescriptionThe Guest Services Lead is responsible for ensuring guest satisfaction by leading the Guest Services team in conjunction with the Guest Services Manager, assisting with guest needs, and resolving or escalating any guest concerns or issues.Key Responsibilities:Greet and provide customer service to guests while anticipating their needsCoordinate...


  • Sunnyside-Tahoe City, California, United States Granlibakken Tahoe Full time

    Job SummaryWe are seeking a highly skilled and friendly Guest Services Representative to join our team at Granlibakken Tahoe. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.ResponsibilitiesGreet guests warmly and assist them with...


  • South San Francisco, California, United States Chicken Coup, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Chicken Coup, LLC. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a positive experience for all who visit our...


  • South Lake Tahoe, California, United States Cortes Insurance Agency Inc Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Representative to join our team at Cortes Insurance Agency Inc. in South Lake Tahoe, California. This is a long-term position that requires a friendly and responsible individual to provide exceptional service to our clients.The ideal candidate will have a strong ability to...


  • South San Francisco, California, United States Chicken Coup, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Chicken Coup, LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key...


  • South Lake Tahoe, California, United States Marriott Vacations Worldwide Full time

    Guest Relations CoordinatorMarriott Vacations Worldwide is seeking a highly motivated and customer-focused individual to join our sales and marketing team as a Guest Relations Coordinator. This role offers a unique opportunity to provide exceptional service to guests coming to stay with us on a promotional vacation package.Key Responsibilities:Conduct...


  • South Lake Tahoe, California, United States Aramark Full time

    h2JobSummary/h2pTheOutdoorGuestServicesWorkerisresponsibleforensuringguestsatisfactionbybookingreservations,assistingwithguestneeds,andresolvingorescalatinganyguestconcernsorissues./ph3KeyResponsibilities/h3ulliGreetandprovidecustomerservicetoguestswhileanticipatingtheirneeds/liliBookreservationsandcoordinateregistration/liliOperatearegisterand/orsoftwaresys...


  • South Lake Tahoe, California, United States Palisades Tahoe Full time

    Job SummaryWelcome to Palisades Tahoe, where we share the spirit of these legendary mountains with the world. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Key ResponsibilitiesGreet and welcome guests, answer phone calls, and respond to inquiries with...


  • South Lake Tahoe, California, United States Marriott Vacations Worldwide Full time

    Unlock Your Earning PotentialWe are seeking a motivated and outgoing individual to join our award-winning sales and marketing team at Marriott Vacation Club. As a Vacation Sales Representative, you will have the opportunity to work with guests in Marriott Vacation Club properties to promote the Marriott Vacation Club Destinations Program.Key...


  • South Lake Tahoe, California, United States Marriott Vacations Worldwide Full time

    Role SummaryMarriott Vacation Club is seeking a motivated individual to join our sales and marketing team as a Vacation Sales Representative. This role involves making pre- and post-arrival telemarketing calls, scheduling sales presentations, and providing exceptional customer service to exceed sales goals.Key ResponsibilitiesMake telemarketing calls to...