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Guest Services Associate
2 months ago
Position Overview
The Hospitality Worker II plays a crucial role in enhancing guest experiences by managing reservations, addressing guest inquiries, and effectively resolving or escalating any issues that may arise.
COMPENSATION:
The hourly wage for this role ranges from $16.00 to $16.00, influenced by factors such as the applicant's qualifications, relevant degrees and certifications, previous work experience, market trends, and other pertinent considerations.
Additional compensation may include bonuses or commissions where applicable.This reflects Aramark's good faith estimate of the compensation range for this position at the time of posting.
Upon hiring, the employee will be in an 'at-will position,' and Aramark reserves the right to adjust base salary (along with any other discretionary payments or compensation programs) at any time and for any reason, including but not limited to individual performance, departmental performance, and market conditions.
Key Responsibilities
- Welcome and assist guests while proactively anticipating their needs.
- Provide guests or travelers with directions, travel details, and information about available services and attractions.
- Manage bookings, rentals, and registration processes.
- Utilize a register and/or software system to process cash and credit transactions.
- Respond to phone calls and emails, delivering messages as necessary.
- Maintain exceptional customer service and a positive demeanor towards guests, clients, and colleagues.
- Facilitate the resolution of guest concerns.
- Collaborate closely with all departments to ensure a seamless guest experience.
At Aramark, acquiring new skills and striving to fulfill job responsibilities positively impacts both our employees and our customers.
Qualifications
- Prior experience in guest services is required.
- Experience with cash handling is preferred.
- Exemplary customer service skills are essential.
- Strong interpersonal and communication skills, both verbal and written, are necessary.
- Organizational skills, accuracy, and attention to detail are critical.
Education
About Aramark
Our Mission
Grounded in service and united by our purpose, we aim to achieve great things for each other, our partners, our communities, and our planet.
At Aramark, we believe in providing equal employment opportunities and ensuring that all employees can engage in every aspect of the company.
We do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristics protected by applicable law.
About Aramark
The team at Aramark proudly serves millions of guests daily through food and facilities in 15 countries worldwide.
Grounded in service and united by our purpose, we strive to achieve great things for each other, our partners, our communities, and our planet.
We believe that a career should cultivate your talents, ignite your passions, and empower your professional development.Regardless of what you are pursuing - a new challenge, a sense of belonging, or simply a great workplace - our focus is on helping you realize your full potential.
Learn more about working here.