Guest Services Supervisor

2 weeks ago


Shaver Lake, California, United States Serenite Hospitality Full time
Job Overview

Position: Front Desk Lead

We are looking for a dedicated and skilled Front Desk Lead to enhance our operations at Serenite Hospitality. This role involves managing the front desk team, ensuring outstanding service delivery, and maintaining the smooth functioning of front desk activities.

Key Responsibilities:

  • Supervise the daily activities of the front desk, guaranteeing that all guests receive top-notch service.
  • Lead and mentor a team of front desk agents, offering support and direction as necessary.
  • Onboard and train new front desk personnel on organizational policies and protocols.
  • Address guest concerns and resolve issues promptly and professionally.
  • Keep precise records of guest details and room availability.
  • Assist with check-in and check-out processes, as well as room bookings when required.
  • Ensure the front desk area is tidy, organized, and welcoming at all times.
  • Coordinate staff schedules and communicate effectively with housekeeping to ensure smooth operations.
  • Respond to guest feedback and reviews in a timely manner.
  • Assist with laundry duties and maintain adequate inventory levels.
  • Support restaurant reservation processes as needed.
  • Work collaboratively with other departments to provide a seamless experience for guests.

Qualifications:

  • High school diploma or equivalent is required; an associate or bachelor's degree in hospitality management or a related field is preferred.
  • A minimum of 1 year of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity preferred.
  • Exceptional communication and interpersonal abilities.
  • Strong leadership and team management skills.
  • Capability to multitask and prioritize effectively in a dynamic environment.
  • Proficient in Microsoft Office and hotel management systems.
  • Willingness to work weekends, holidays, and varied shifts as required.

If you possess a keen eye for detail and a commitment to delivering exceptional guest experiences, we encourage you to consider this opportunity as a Front Desk Lead.



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