E&S Casualty Underwriting Account Services Manager I or II

4 weeks ago

Phoenix, Arizona, United States Zurich Insurance Company Ltd. Full time

Zurich North America is hiring an experienced Underwriting Account Service Manager to join our Casualty Wholesale team This position will be located in one of the following locations: Phoenix, Arizona, Dallas or Houston, Texas. As a member of Zurich's Underwriting team, you will enjoy the opportunity to fully apply and hone your leadership and strategic thinking skills. There will be some travel for this position to offices where the Underwriting Account Associates sit.

This role will be filled at either the Level I or Level II. The hiring manager will determine the appropriate level based upon the selected applicant's experience and skill set relative to the qualifications listed for this position.

Responsibilities of this role include:

  • Accountable for ensuring teams meet key operational performance goals.
  • Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
  • Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.
  • Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies, and answering policy coverage related questions.
  • Participates in key account business relationships in person or teleconference with Underwriters.
  • Conducts regular performance evaluations, ensures staff are meeting performance standards based on key operational performance metrics, staffing models and growth goals of the business units supported. Regularly conducts career development conversations with staff and creates robust development plans.
  • Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
  • Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
  • Builds strong relationships across the business. Takes leadership role in Underwriting team huddles and meetings
  • Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

The Underwriting Account Service Manager will be expected to lead, motivate and develop Underwriting Account Servicing team members to deliver superior broker/customer experiences. The ability to prioritize, manage process and workflow and ensure expedited actions are taken where appropriate will be important to success in this role. This individual will be responsible for managing a team of 6-8 direct reports.

Underwriting Account Service Manager I Basic Qualifications:

  • Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area

    OR
  • Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years' experience in the Insurance, Underwriting or Market Facing area

    OR
  • High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area

    AND
  • Knowledge of the insurance industry and the legal and regulatory environment

OR

Underwriting Account Service Manager II Basic Qualifications:

  • Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area

    OR
  • Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area

    OR
  • High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area

    AND
  • Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

  • Bachelor's degree
  • Knowledge of operational budgets
  • Advanced knowledge of Casualty lines of business
  • Advanced knowledge of the insurance industry and the legal and regulatory guidelines
  • People management or supervisory experience
  • Ability to manage and build rapport with team
  • Advanced skills in problem solving, relationship building, active listening, needs analysis, and win-win negotiation
  • Excellent organizational, written, oral communication and presentation skills

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Arizona Virtual Office, AM - Dallas, AM - Houston, AM - Phoenix

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-WL1 #LI-HYBRID #LI-ASSOCIATE

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