Front Office Assistant
2 months ago
As a Front Office Assistant, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you're a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we'd love for you to join our team
Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Monaca, PA, though you may also operate in other local work sites on an as needed basis.
Location: 3944 BROADHEAD ROAD STE 7B MONACA, PA 15061
Status: Per Diem
Schedule: Per Diem
Specialty: MedExpress Urgent Care
Primary Responsibilities for our Front Office Assistants include:
- Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
- Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
- Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
- Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
- Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
- Hourly rate incentives (Flex Pay, Standby Pay)
- Paid Time Off which you start to accrue with your first pay period
- Career development and training for other roles you may be interested in
- Medical Plan options, Dental, Vision, Life & AD&D Insurance
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of experience in customer service OR in a medical office setting
- 1+ years of experience with basic computer software including the ability to learn electronic medical records
- Understanding of occupational medicine and/or urgent care
- Experience collecting health insurance information and/or processing patient payments
- Experience with patient registration
- 6+ months of experience navigating computer systems, tools, and technologies - such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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