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Corporate Account Manager Americas

3 months ago

Miami, Florida, United States Schenker, Inc. Full time

Tasks & Responsibilities:

  • Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
  • Partner with other sales professionals globally to orchestrate an account sales strategy
  • Primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
  • Maintain overview of the account status at all times and report as required using agreed tools.
  • Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth
  • Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements
  • Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders
  • Participate in Quarterly Business Reviews with the customer and regional and country operations and staff leaders
  • Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements
  • Achieve annual sales and profit goals for multinational or large regional customers
  • Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services.
  • Identification of Global Account targets and execute business development of targeted accounts.
  • Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the organization, i.e. Customs Brokerage, Ocean, Logistics, IT.
  • Close new Global Accounts and increase Global Account Revenues, year over year.
  • Other duties and projects as assigned