People Partner, Customer Support

2 months ago

Plano, Texas, United States SmithRx Full time
About Us:

SmithRx is a fast-growing Health-Tech company backed by venture capitalists. Our goal is to revolutionize the Pharmacy Benefit Management (PBM) sector by developing an advanced drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and top-notch customer service. With a substantial number of members joined since 2016, SmithRx offers a solution that is well-received by clients nationwide.

At the heart of our company is a mission-driven and collaborative culture that motivates our employees to excel. We firmly believe that the healthcare system in the U.S. requires a transformation, and we are committed to bringing about that change. Our company values guide us:
  • Integrity: Operate with honesty and transparency to earn our clients' trust.
  • Courage: Demonstrate the bravery needed to tackle a flawed industry and continuously enhance our offerings to optimize health outcomes.
  • Togetherness: Create a collaborative and inclusive environment that values teamwork, respect, and open communication, fostering creativity and diverse thinking.
Job Overview:

The People Partner position involves collaborating with leaders in the Customer Support division to navigate the challenges of a dynamic, technology-focused, and rapidly expanding company as we grow. Responsibilities include providing Human Resources support throughout the employee lifecycle to our team members and leaders. This role demands hands-on engagement and partnering with the People Team on key HR initiatives and strategies to support the company's overall objectives.

Your Responsibilities:
  • Act as a trusted advisor, offering support from leaders to employees
  • Promote our company's values and mission as a culture advocate
  • Coach and guide managers on team building and management techniques
  • Provide data and recommendations to business leaders on assessing organizational performance, employee engagement, and other key metrics
  • Collaborate with leaders on talent management, employee engagement, and other people-focused initiatives
  • Offer guidance on employee performance management to line management on a daily basis
  • Work together with various People functions on developing and implementing programs to attract and retain a diverse workforce
  • Support the dissemination and education of HR policies and practices throughout the organization
  • Handle employee relations matters with empathy and discretion
  • Assist team leads, including first-time managers, in becoming effective leaders
Requirements:
  • 5+ years of progressive HR experience in customer service operations
  • Bachelor's degree or equivalent in HR, Business, or related field
  • Experience supporting hourly employee groups
  • Proven track record in building trust and credibility
  • Expertise in managing complex ER matters
  • Strong communication and interpersonal skills
  • Ability to handle confidential information with discretion
  • Proficiency in HR functional areas
  • Sound judgment and problem-solving abilities
  • Proactive and adaptable mindset
  • Capacity to work independently and manage multiple projects
Benefits:
  • Competitive wellness benefits, including Medical, Dental, Vision, and Life Insurance
  • Flexible Spending and Commuter Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Paid Time Off and Holidays
  • Employee Assistance Program
  • Professional development and training opportunities
  • Well-stocked office kitchen

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