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HR Business Partner for Customer Support

2 months ago

Plano, Texas, United States SmithRx Full time
Company Overview:

SmithRx is an innovative and rapidly expanding Health-Tech firm focused on transforming the Pharmacy Benefit Management (PBM) landscape. Our goal is to create a next-generation drug acquisition platform that leverages advanced technology, cost-saving tools, and exceptional customer service.

Since our inception in 2016, we have successfully onboarded hundreds of thousands of members, demonstrating our effective solutions resonate with clients nationwide.

We take pride in fostering a mission-driven and collaborative workplace culture that empowers our employees to excel.

We are committed to revolutionizing the U.S. healthcare system, and each day we strive to make that vision a reality.

Core Values:
Integrity: We prioritize honesty and transparency to build trust with our clients.
Courage: We embrace the challenges of a flawed industry and continuously seek improvements to enhance health outcomes.
Together: We cultivate a collaborative and inclusive environment that values teamwork, respect, and open communication, encouraging creativity and diverse perspectives.

Position Summary:
The People Partner role is essential in collaborating with leaders within the Customer Support division to navigate the complexities of a fast-paced, technology-oriented, and rapidly evolving organization.

This position involves providing comprehensive Human Resources support throughout the employee life cycle. The role requires a hands-on approach and active engagement.

As a People Partner, you will collaborate with the People Team on key HR initiatives and strategies that align with the overall business objectives.

Key Responsibilities:

  • Act as a trusted advisor, offering support to both people leaders and employees.
  • Champion the company culture by integrating our values and mission into daily operations.
  • Guide and influence managers in building and maintaining high-performing teams.
  • Provide business leaders with insights and recommendations based on assessments of performance trends, employee engagement, and turnover rates.
  • Partner with leadership to deliver strategic guidance on talent management, employee engagement, and other critical HR initiatives.
  • Offer day-to-day performance management support to line management, including coaching and career development.
  • Collaborate with various People functions to design and implement programs that attract and retain a diverse workforce.
  • Facilitate the understanding and application of HR policies and practices across the organization.
  • Build trust and credibility with employees, addressing concerns with empathy and follow-through.
  • Manage sensitive and confidential employee relations matters with discretion.
  • Support team leads, including first-time managers, in becoming effective leaders.

Qualifications:
5+ years of progressive HR experience, particularly in customer service or call center environments.
A Bachelor's degree or equivalent in Human Resources, Business, Management, or a related field is required. Experience in a rapidly growing startup is highly valued.
Experience supporting hourly employee groups is essential.
A proven ability to build trust and credibility, acting as a reliable advisor to both employees and management.
Expertise in navigating complex employee relations issues, including ADA and leave management.
Strong communication, interpersonal, and consultative skills, particularly with senior leadership.
Proven capability to handle sensitive information with confidentiality.
Comprehensive knowledge of key HR functions, including talent acquisition, benefits administration, and employee relations.
Sound judgment and problem-solving abilities.
A proactive attitude with a focus on creative solutions in a dynamic environment.
Ability to work independently, manage multiple projects, and prioritize effectively.

What We Offer:
Competitive wellness benefits, including Medical, Pharmacy, Dental, Vision, and Life Insurance.
401(k) Retirement Savings Program.
Short-term and long-term disability coverage.
Discretionary Paid Time Off and 12 Paid Holidays.
Paid Parental Leave.
Employee Assistance Program (EAP).
Well-stocked kitchen in office locations.
Opportunities for professional development and training.