SR. Mgr. Risk Management and Fraud, eCommerce

4 weeks ago

Ridgefield, Connecticut, United States Samsung Electronics Full time

Position Summary

Role and Responsibilities

SR. Mgr. Risk Management and Fraud, eCommerce Ridgefield Park, NJ 07660

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" who push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to positively impacting the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

The Samsung Digital Operations team, part of Samsung Electronics America, is looking for a Sr. Manager of Risk Management and Fraud. This role will lead our efforts to identify and mitigate Risks to Samsung's eCommerce Sales and operations through risk identification, performance monitoring, analysis, and process improvement. The right candidate will be passionate about stopping bad actors and protecting Samsung's customers, adept at solving complex problems, and deal with much ambiguity in a fast-paced and dynamic environment. They will also be responsible for developing functional expertise in risk analysis and management within the organization as we expand the team.

Responsibilities:

  • Manage risk analyst(s) across locations and set long-term strategy and vision for the Risk management organization
  • Lead daily/weekly/monthly assessment of risk monitoring rules to evaluate effectiveness, identify enhancements to improve fraud detection capabilities, and reduce false positives
  • Continuously evaluate Samsung's platform for risk factors and develop strategies to manage them through data analysis and models
  • Provide leadership to the risk management function, including goal setting for the risk analysts and program manager within the organization
  • Partner with operations, business, product, engineering, and vendor teams to develop, modify, and implement risk management programs
  • Facilitate weekly Risk assessment meetings with all stakeholders and identify areas of improvement
  • Responsible for performing analysis of fraud trends and patterns to identify opportunities for process and systemic improvements to optimize risk/return tradeoffs
  • Develop risk mitigation strategies to support the different channels within Samsung's digital platform
  • Work independently and cross-functionally to provide outstanding customer experiences

Skills and Experience:

  • Preferred Qualifications:
  • 5+ years of experience of fraud and risk assessment, analysis and management for e-Commerce, consumer financial services etc.
  • MBA or Masters or in Analytics, Statistics, or other quantitative field
  • 2+ years of people management experience
  • Experience creating process flows, procedural documentation, and business reporting to include KPI measurement
  • Bachelors in Engineering, Mathematics, or other quantitative field
  • 5+ years of hands-on experience in operations or business intelligence
  • Experience in an eCommerce and/or Digital Marketing environment
  • Familiarity with building reports and visualizations using Tableau (or similar BI tools)
  • Strong problem-solving ability
  • Excellent communication and data presentation skills
  • Experience managing teams across global regions

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Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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