Director of Hotel Sales and Operations

6 days ago

Ridgefield, Connecticut, United States New Castle Hotels Full time
About the Role

We are seeking a highly skilled and experienced Regional Director of Sales to join our dynamic team at New Castle Hotels. This is a fantastic opportunity to lead and develop a sales team, drive revenue growth, and contribute to the company's continued success.

Key Responsibilities
  • Lead and Develop the Sales Team: Lead and develop a team of sales professionals to achieve revenue goals and exceed expectations.
  • Drive Revenue Growth: Develop and execute effective revenue strategies, lead and develop sales teams, and implement marketing plans and partnerships to enhance exposure and visibility.
  • Establish and Maintain Department Budgets: Establish, maintain, and execute department budgets and marketing plans across multiple hotels.
  • Collaborate with E-commerce Team: Collaborate with the Vice President E-commerce to plan and implement successful ecommerce and internet marketing strategies for enhanced visibility.
  • Promote the Brand: Promote the brand and hotel story in the market to increase overall profitability.
  • Adjust Sales Plans: Adjust sales plans based on business and marketing trends to optimize market mix and business types.
  • Maintain Competitor Knowledge: Maintain current knowledge of competitors and industry trends; apply state-of-the-art sales techniques and brand.
  • Mentor and Develop Property Sales Leaders: Mentor and develop property sales leaders to achieve positive results.
  • Work with Hotel Teams: Work with hotel teams, revenue management, e-commerce, and digital performance teams to achieve set market share results.
  • Develop Customer Relationships: Develop strong customer relationships through effective communication and ethical interpersonal interactions.
  • Ensure Prompt Follow-up: Ensure prompt follow-up on customer needs and inquiries.
  • Direct and Join Forces with Hotel Teams: Direct and join forces with hotel teams to work with local convention and visitors bureaus, demand generators, and group sales resources to maximize revenues.
  • Conduct Market Research: Conduct market research to capitalize on hotel strengths and competitor weaknesses.
  • Foster a Positive Team Attitude: Foster a positive team attitude and maintain open communication with all departments internally at the hotels and from a corporate perspective for overall hotel performance.
  • Create Networking Opportunities: Create networking and cross-selling opportunities between hotels.
Requirements
  • Hotel Sales Experience: Hotel sales experience is required to be considered for the role.
  • Education and Certifications: High school degree required; college degree preferred. Will consider experience equivalent to a 4-year degree.
  • Travel Requirements: Ability to travel up to 50% of the time.
  • International Travel: Ability to travel internationally and possess a passport.
  • Driver's License: Valid driver's license required.
  • Location: Position may be based out of Ridgefield, CT office or remote based on the location of the candidate.
  • Experience and Skills: 4+ years of experience in hotel sales management. 5-7 years of overall sales management experience. Knowledge of advanced sales techniques, business analysis, yield management, and customer service. Strong leadership, communication, and development skills. Effective business writing skills. Highly proficient in time management and organization. Proven ability to develop strong internal and customer relationships. Experience in planning and implementing budgets across multiple hotels in BI platforms.

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