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Account Representative

4 months ago

Fort Worth, Texas, United States TTI Floor Care North America Full time

TTI, Inc. is looking for an Account Representative to join our Business Development Group in our Corporate office in Northwest Fort Worth, TX.

The BDG Account Representative is responsible for developing incremental business with under-penetrated customers of TTI by creating value propositions that address customer-specific challenges in relation to their existing supplier strategies. Sells company products and services via telephone, internet, e-mail and fax, to an assigned account base. Works in conjunction with branch personnel, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization

ACCOUNTABILITIES

  • Qualifies existing customer base and identifies size and scope of each engagement based upon Business Development methodology.
  • Proactively builds rapport with best prospects to position TTI as the "best in class" service provider.
  • Increases active customer account base by compiling and qualifying a list of prospective customer leads from trade publications, factory representatives and business directories and will place cold calls on those leads.
  • Maintains active and healthy dialogue with customers by staying in contact with the customer to determine customer needs and plans for future purchases. Will apply suggestive selling techniques and pursue sales possibilities beyond customer initiated requests.
  • Actively markets TTI products and services by direct phone contact, email, and other effective business correspondence.
  • Negotiates contracts, provides price and delivery quotes for customers by using independent decision making and working with others to negotiate special pricing from suppliers with the objective to obtain discounts prices and win business at the greatest gross profit margin.
  • Processes the customer's order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result in inventory being allocated to other customers' sales orders. Key performance indicators include on time delivery to the customer as well as incorrect orders referred to as the Return Material Authorization (RMA) process.
  • Achieves specified profit margins in account base. Obtains approval for exceptions.
  • Increases customer account base by contacting inactive customers identified through company reporting and contacting the customers via the telephone to pursue relationships and potential sales opportunities. The number of active customers should grow based on this activity.
  • Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements.
  • Provides samples, product line cards and sales literature to customers and prospective customers.
  • Utilizes the company computer system, Express, to its full functionality for managing all customer requests/activities.
  • Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, and other sales representatives to be able to discuss product options with customers and sell TTI strengths.
  • Prepares forecasts and activity reports for management when requested.
  • Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are on time and correct in relation to the total number of lines shipped by the individual.
  • Performs other related duties as assigned.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required. Bachelor's degree with one to three years' sales experience preferred; or equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

  • Exhibits exceptional knowledge of company products and services.
  • Demonstrates persuasiveness, tenacity and strong selling skills.
  • Possesses excellent verbal and written communication skills, including excellent presentation skills.
  • Exhibits strong analytical, problem solving and negotiation skills.
  • Must be organized and able to prioritize and manage multiple tasks.
  • Ability to calculate discounts, commissions, proportions and percentages.
  • Ability to write reports and correspondence proficiently and professionally.
  • Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.
  • Able to work with minimum supervision and make responsible decisions.
  • Possesses working knowledge of company policies, procedures and computer systems.
  • Ability to type 40 words per minute.
  • Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

What we offer our team members:

  • A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
  • Educational Assistance (Tuition Reimbursement).
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
  • A strong focus on giving back to our communities through philanthropic opportunities.

Want to learn more? Visit us at Working at TTI, Inc.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)