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Customer Service Representative

2 months ago

Fort Worth, Texas, United States Callaway Golf Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Callaway Golf. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships with our accounts and consumers.

Key Responsibilities:
  • Handle a high volume of incoming calls from Callaway Golf accounts and consumers, responding to product-related questions and setting up return authorizations for warranty and non-warranty issues.
  • Build and foster relationships with accounts and consumers by exceeding customer expectations on every call.
  • Explain the features and benefits of Callaway Golf's past and current product lines.
  • Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP.
  • Process SAP transactions, including sales orders, and respond to inquiries from accounts and consumers regarding the status of sales and customer service orders.
  • Service overflow new sales order requests from accounts, using sales skills to cross-sell/up-sell.
  • Troubleshoot account and consumer problems, as well as UPS tracing/follow-up as necessary.
  • Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
  • Stay abreast of industry current events and trends.
  • Demonstrate use of good customer service skills to provide excellent customer service on every interaction.
Requirements:
  • Bachelor's degree (B.A.) from a four-year college or university.
  • Minimum 3 years related golf or customer service experience and/or training.
  • Strong customer service and relationship-building skills.
  • Knowledgeable in Callaway Golf products, club alterations, and impact on playability.
  • Problem-solving and ability to handle difficult customers.
  • Analytical, detail-oriented, flexible, and decisive.
  • Demonstrated ability to work in an organized and efficient manner while multi-tasking.
  • Demonstrated ability to use MS Word and Excel.
About Callaway Golf:

Callaway Golf is a leader in total performance, premium golf equipment, and active lifestyle products. We are passionate and push the limits of innovation, while also being a great place to work. We are seeking top-notch individuals to join our team and help us build a truly groundbreaking company.