Service Appointment Coordinator-20

1 month ago


Irving, Texas, United States AutoNation Full time

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver's seat. We believe that together, we can create a brighter future for everyone.

So what do you say? Are you ready to be part of something big?
The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?Ask the customer qualifying questions to uncover needs and directs calls appropriatelyEnsures that service consultants receive messages promptlyMake service appointments if service consultants are unavailable, route appointment information to the appropriate service consultantProvide reporting to dealership managementCollect retail charges from the customer in cash, check or authorized charge accountProvide customers with the proper change and/or receiptProperly process and document charge purchases according to the policies established by the ControllerClose all internal repair orders promptly and route to Billing Clerk for processingFile accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
What are the requirements for this job?High School Diploma or EquivalentOne year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experienceAbility to read, write, add, subtract, divide and comprehend written instructions and information6-12 months previous work experience (preferred)Demonstrated customer service skillsDemonstrated communication and interpersonal skillsPrevious industry experience (preferred)

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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