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Customer Service Associate

2 months ago

Irving, Texas, United States Masters Transportation Full time

Company Overview: Master's Transportation is a leader in the transportation industry, dedicated to providing exceptional service and maintaining a robust fleet.

Position Title: Front Desk Representative

Location: Irving, Texas

Employment Type: Full-time

Role Summary: The Front Desk Representative plays a crucial role in managing the fleet operations at Master's Transportation. This position involves overseeing the tracking and readiness of all fleet units, ensuring efficient maintenance and transportation processes.

Key Responsibilities:

  • Implement and maintain an organized system for tracking fleet units.
  • Assist in the management of fleet purchases, maintenance, and sales.
  • Develop and nurture client relationships to enhance service delivery.
  • Ensure compliance with insurance standards to safeguard company assets.
  • Support rental operations by managing check-in and check-out processes as needed.
  • Prepare and submit necessary documentation for timely invoicing.
  • Monitor and address client billing for excess charges, including mileage and damages.
  • Maintain fleet readiness through effective communication with service providers.
  • Coordinate the transport of units in collaboration with the Fleet Manager.
  • Utilize various software systems for operational efficiency.
  • Regularly update tracking spreadsheets and workflow calendars.
  • Ensure adherence to recall procedures from manufacturers.
  • Participate in company meetings and contribute to team objectives.
  • Stay informed on legal requirements and advise management on compliance matters.
  • Perform additional duties as assigned.

Work Environment: This position is based in a professional office setting, utilizing standard office equipment.

Physical Requirements: The role may require occasional standing, walking, and lifting of office supplies up to 20 pounds.

Qualifications:

  • Proficiency in Microsoft Office and the ability to learn company-specific software.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • A friendly and professional demeanor is essential.

Equal Employment Opportunity: Master's Transportation is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all individuals.