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Technical Operations Liaison

2 months ago

Wichita Falls, Texas, United States Airbus Americas, Inc. Full time

This job was posted by : For more
information, please see:

Your challenges:

  • You will be embedded in an organization that provides 24/7 support
    to customers worldwide for all Airbus aircraft.
  • The job holder will be required to support a day shift work pattern
    covering 7 days a week.
  • Provide efficient and tailored support to our customers facing
    technical matters while ensuring safety:
    • Build a resolution strategy which will enable the return to
      service of the aircraft as quickly as possible in order to
      minimize costs impacts and customers operational constraints
    • Supervise the delivery of End-to-End solutions taking into
      account the technical requirements and the supply aspects
    • Lead the resolution plan and involve relevant internal/external
      stakeholders (Customer Services), Engineering, Airworthiness,
      Field Service Representatives, Supply chains, Procurement,
      Suppliers)
    • Be the voice of the customer and ensure that their expectations
      are fulfilled
    • Maintain the communication and represent Airbus (and promote
      Airbus image) when liaising with all levels of the Airline
      management under critical scenarios.
    • Provide Airbus Top Management with regular updates of the
      critical resolution status
    • Perimeter: All A/C Commercial programs (except A220).
  • Contribute to Customer Care Center efficiency
    • Apply Continuous improvement and Return of Experience principles
      to maintain and further enhance the efficiency of the business
    • Apply reporting principles as required in Cust. Services
      Engineering and other instances involved.
    • Contribute to the capitalization and to the sharing of the best
      practices