Technical Project and Escalation Specialist I

1 week ago


Wichita Falls, Texas, United States Pileus Technologies LLC Full time
Job Overview

Position Title: Project and Escalation Engineer I

Location: Wichita, Kansas

Employment Type: Full-time

Company Overview:

Pileus Technologies, LLC is a premier technology firm dedicated to delivering innovative solutions across various sectors. Our commitment lies in providing top-notch products and services that empower our clients to reach their objectives and enhance their operational success.

Role Summary:

We are in search of a skilled Project and Escalation Engineer I to become a vital part of our energetic team. The ideal candidate will oversee and implement technical projects, offer expert support to clients, and manage escalated concerns to guarantee prompt resolutions. This position demands a robust technical foundation, outstanding analytical abilities, and the capacity to thrive in a dynamic setting.

Core Responsibilities:

  • Lead and manage technical projects from start to finish, ensuring that all deliverables are achieved within the designated timeline and budget.
  • Provide expert technical assistance to clients by diagnosing and resolving intricate issues associated with our offerings.
  • Serve as the main contact for escalated matters, collaborating closely with internal teams and clients to pinpoint root causes and execute effective solutions.
  • Work alongside cross-functional teams to meet client needs, offer insights on product enhancements, and ensure overall client satisfaction.
  • Create and maintain technical documentation, training resources, and best practices to support both internal teams and clients.
  • Stay updated on industry advancements, technologies, and best practices to foster innovation and continuous enhancement in our products and services.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related discipline.
  • A minimum of 2 years of experience in project management, technical support, or a comparable role.
  • Strong technical expertise in networking, systems administration, or software development.
  • Exceptional problem-solving capabilities and the ability to think outside the box to create innovative solutions.
  • Outstanding communication skills, both verbal and written, with the ability to collaborate effectively with colleagues and clients.
  • Demonstrated ability to work autonomously and manage multiple priorities in a fast-paced environment.

If you possess a strong drive and a passion for technology, we welcome your interest in the Project and Escalation Engineer I position at Pileus Technologies, LLC. Be part of a company that prioritizes innovation, teamwork, and excellence.



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