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Technical Support Engineer

2 months ago

Wichita Falls, Texas, United States Emprise Bank Full time
Job Overview

At Emprise Bank, our mission is to empower individuals to succeed. We are dedicated to delivering an exceptional customer experience that helps our clients reach their aspirations.

We are in search of a Systems Administrator to become a vital member of our technology team. This position plays a crucial role in managing Network Support, End User Assistance, Incident Management, Procurement Assistance, and Communication.

Ideal candidates will possess:

  • Outstanding customer service skills
  • Strong analytical and critical thinking abilities
  • Effective written and verbal communication skills
  • Proactive attitude and a solid work ethic
  • Technical troubleshooting capabilities
  • Meticulous attention to detail
  • Ability to handle sensitive information with discretion
  • Commitment to our core values
  • A willingness to engage in ongoing professional development

PRIMARY RESPONSIBILITIES

Network Support

  • Maintain and support the wide area network
  • Assist in the installation and configuration of corporate hardware and software
  • Troubleshoot and resolve software and hardware issues as necessary
  • Install upgrades and test corporate technology for optimal performance
  • Contribute to long-term strategies and capacity planning for future hardware needs
  • Collaborate with other network professionals to ensure efficient operations

End User Assistance

  • Conduct basic onsite analysis, diagnosis, and resolution of hardware issues for end users
  • Assist in recommending and implementing effective solutions
  • Document all phases of resolution, including testing and follow-up communication

Incident Management

  • Support performance incident responses and emergency network outages
  • Participate in root cause analysis and response reviews for performance issues
  • Update documentation following performance incidents
  • Assist in post-incident training related to systems and hardware
  • Contribute to the development of business continuity and disaster recovery plans

Procurement Assistance

  • Maintain an inventory of network equipment
  • Document hardware failures, repairs, installations, and removals
  • Coordinate with third-party support and equipment providers as necessary
  • Draft technical specifications for the procurement of desktops and related products

Communication

  • Engage with associates and vendors regarding technology network concerns
  • Resolve operational issues for end users and assist with inquiries
  • Escalate issues as required

Additional duties may be assigned as needed within the scope of this role.

Qualifications

  • College degree or equivalent education and industry experience
  • 1-3 years of experience in network engineering or operations
  • Proficiency in layer 1-7 and routing protocols, TCP/IP, DNS, IP management, Internet Security, switches, and routers
  • Experience with Microsoft Office 365 troubleshooting and support
  • Availability for on-call duties as needed
  • Preferred experience with VMware ESXi, Windows server, VoIP, Hypervisor, Cisco networking, or ASA administration
  • Certifications such as CCNA, CCNP, or CCIE are preferred
  • Experience in a managed cloud environment (Azure/AWS) is preferred

Benefits

Along with a competitive salary and benefits package, Emprise Bank offers opportunities for professional growth, a challenging and rewarding work environment, community involvement, and a culture rooted in integrity, passion, and success. We also provide shift differential pay for bilingual candidates.

At Emprise Bank, we believe in empowering individuals to succeed through an inclusive culture that values diversity across all dimensions. We encourage applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide the necessary documentation to confirm authorization to work in the United States.